Senior VIP Account Manager

• Build and scale the VIP Account Management function from scratch for the iGaming product;

• Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes;

• Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV;

• Define KPIs, reporting structures, and operational workflows for the VIP department;

• Monitor player activity and data trends to identify growth opportunities and prevent churn;

• Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.

• At least 2 years of experience in Account Management within the iGaming industry;

• Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements;

• Expertise in managing high-value portfolios and delivering bespoke customer service;

• Strong analytical skills with the ability to translate data into actionable retention strategies.

• Exceptional communication and negotiation skills;

• Strategic thinker with a "hands-on" approach to problem-solving;

• Proactive, self-motivated, and capable of working independently in a fast-paced environment.

• High level of emotional intelligence and cultural awareness.

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.