Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
The Senior Vice President of Strategic Process Improvement drives performance excellence across Clinical Delivery, leading initiatives that improve quality, experience, and financial outcomes. This role establishes and oversees the annual Performance Improvement Plan for Product Operations and Continuous Quality Improvement (CQI), ensuring alignment with organizational goals for delivery, accuracy, and operational effectiveness.
As a senior leader, the SVP will design and execute a comprehensive team and talent strategy to deliver on key operational and programmatic initiatives that enhance patient experience. Partnering closely with the Chief Clinical Officer and cross-functional executives, this leader will advance enterprise-wide initiatives that strengthen clinical performance and support sustainable growth.
Role and Responsibilities- Lead, develop and execute annual process improvement plan and continuous projects which optimize care delivery to company strategy. Collaborate with clinical leaders to identify, assess and prioritize upstream and downstream impacts
- Enhance financial performance with a focus on initiatives that improve overall cost of delivery and increase in year revenue.
- Track, report and ensure delivery is consistent with established metrics, KPI’S, and performance guarantees.
- Expand repository of clinical case studies. Resource, source and produce areas of clinical outcome results and value drivers
- Lead team of project and product focused experts using best practice methodologies such as Six Sigma and lean process design. Oversee budget allocation (hours, scope, roadmap) to meet project business requirements
- Centralize, consolidate, manage, and assess effectiveness of business and technology vendor resources
- Cultivate and maintain positive relationships with internal and external key stakeholders at all organizational levels.
- Implement change management, training, and communications of initiatives across internal and external business units.
- 10+ years business experience
10+ years in process improvement - Certified Project Management.
- Six Sigma, lean process design or similar experience preferred
Understanding of project management concepts and tools - Demonstrated leadership of cross-functional teams including strong coaching, motivational and interpersonal skills are required with an emphasis on service, team, and individual improvement
- Ability to articulate requirements clearly (ie, to technology team)
- Strong presentation, written and verbal communication skills
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
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