Senior Technical Writer

| New York, NY, USA | Hybrid
Employer Provided Salary: 150,000-150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world. 

About us:

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

At Vistar, we value our ability to clearly educate our users and the broader industry on our unique product offerings and our vision to make DOOH advertising a data-driven, programmatic buying experience. We are looking for an experienced technical writer to own the creation of product documentation and other supporting materials for both technical and non-technical audiences. As a technical writer, you will play a big role at Vistar as a key link between our internal teams, such as Product, Engineering, Marketing, Client Services, and Sales. You will also play a valuable role for our external users by clearly articulating and tying together all parts of Vistar’s product suite.

What you'll do:

  • Write, publish and maintain high-quality customer support content, user interface (UI) messaging, and API documentation for our users. 
  • Collaborate with Product and Engineering to produce materials on technical architecture and internal tools to enhance internal team training. 
  • Collaborate with Marketing to create accurate, value-driven external-facing materials for our users and prospects.
  • Own Vistar’s Knowledge Base - define documentation standards, understand customer needs, and initiate regular updates to improve adoption and the value it is driving. 
  • Write, edit and properly position white papers, presentations, and other content for a variety of internal and external audiences.

What experience we're looking for:

  • Bachelor's degree in English, Journalism, Technical Writing, a related field, or equivalent practical experience.
  • 7+ years of experience writing software documentation in a web production environment.
  • Experience with support and in-app communication tools.
  • Experience with Zendesk is a plus.
  • Experience working closely with engineering and product management teams as part of the software development process.
  • Writing and editing experience.

Who you are:

  • Excellent verbal and written communication skills.
  • Solid foundation in the principles of computer programming, API design and testing, and software architecture
  • Experience in the project and process management of a documentation set. 
  • Track record of problem solving and innovation.
  • Passionate about educating users with intuitive and clear communication methods (documentation, video tutorials, in-platform messaging). 

What we offer:

  • Flexible, fun start-up environment and culture.
  • An approachable and accessible C-Suite.
  • Comprehensive health benefits.
  • 401k + match.
  • Quarterly Lifestyle Stipend.
  • Unlimited PTO and summer Fridays.
  • Company-wide and team specific entertainment budgets for both in-person and virtual team building.
  • A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office.
  • Sponsored Volunteer Events and Vistar Gives Back program.
  • An awesome and supportive bunch of people to work with and learn from.

Pay Information Disclaimer:

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City is $120- $150k and as performed in CA is $120-$150k, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City and CA may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.

More Information on Vistar Media
Vistar Media operates in the AdTech industry. The company is located in New York, NY, Philadelphia, PA and W Toronto, Ontario, Sydney, Australia. Vistar Media was founded in 2012. It has 235 total employees. It offers perks and benefits such as Open door policy, OKR operational model, Team based strategic planning, Open office floor plan, Hybrid work model and In-person all-hands meetings. To see all 19 open jobs at Vistar Media, click here.
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