Description – Expression Of Interest Opportunity
Join one of Australia’s most awarded IT companies and make your mark
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We’re seeking a highly skilled Network & Cloud Technical Specialist to join a high-performing Enterprise team operating within a 24/7 NOC environment for an initial 6 month fixed term contract, with a possibility for extension.
This role is critical to ensuring the availability, performance, and resilience of enterprise network services, supporting large-scale customer environments across cloud, data centre, and network infrastructure. You’ll work across incident management, proactive monitoring, optimisation, and customer engagement—directly influencing service outcomes for enterprise customers.
Requirements
What you'll be doing
- Own the end-to-end lifecycle of incidents, problems, changes, and service requests
- Actively manage high-severity incidents (P1/P2) with urgency and precision
- Ensure SLA compliance and service continuity at all times
- Perform root cause analysis (RCA) and drive permanent fixes
Proactive Monitoring & Optimisation
- Monitor and manage enterprise networks to identify and resolve issues before impact
- Optimise network performance, scalability, and resilience
- Perform security vulnerability patching and system upgrades
Technical Delivery
- Support service provider and data centre network infrastructure
- Deliver across:
- Routing & Switching
- SD-WAN & Network Security
- Cloud & multi-cloud networking
- Compute, storage, and virtualization environments
Technical Environment
You will work across a diverse enterprise stack including:
- Networking: Cisco, Juniper, Meraki, Aruba, SD-WAN, Fortinet, Palo Alto
- Cloud & Infrastructure: AWS, Azure, VMware
- Systems: Windows, Linux
- Storage & Backup: NetApp, Commvault
- Load Balancing: F5, Netscaler
- Monitoring/Tools: SolarWinds, Splunk, ServiceCentral, Magpie
Essential Requirements
- Australian Citizen with active NV1 clearance (or higher) – mandatory
- 5+ years in network/infrastructure engineering
- 3+ years in a customer-facing NOC / managed services environment
- Strong hands-on expertise across:
- Routing, Switching, SD-WAN
- Network security
- Data centre and cloud infrastructure
- Experience within ITIL/ITSM frameworks
- Proven track record meeting SLA commitments
- Ability to work in a 24/7 rotating shift + on-call environment
- Excellent communication and stakeholder management skills
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
- Competitive base salary with an uncapped commission structure
- Opportunity to sell high-demand, high-impact cybersecurity solutions
- Supportive, collaborative team environment with strong technical backing
- Ongoing training and professional development in a rapidly growing industry
- Clear career progression in a business that values performance and initiative
Skills Required
- Australian Citizen with active NV1 clearance
- 5+ years in network/infrastructure engineering
- 3+ years in a customer-facing NOC / managed services environment
- Strong hands-on expertise across Routing, Switching, SD-WAN, Network security, Data centre and cloud infrastructure
- Experience within ITIL/ITSM frameworks
- Proven track record meeting SLA commitments
- Ability to work in a 24/7 rotating shift + on-call environment
- Excellent communication and stakeholder management skills
What We Do
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. We continue to deliver on this promise, helping your business achieve more by transforming your IT for better business performance. Whether your requirements are large or small, we have you covered with our core offerings including IT & Cloud, Cyber Security and Automation. With businesses more reliant on information technology than ever before, staying ahead of innovation and trends in IT is increasingly complex. With a proven framework and specialised advice we will; lead you through the process, simplify your IT environment and secure your most important assets. By transforming your environment this way, we aim to strengthen the link between business objectives and IT strategies, so you don’t have to. In the world of fast-paced technology we are here to help organisations every step of the way, leaving your team free to focus on your business. With over 20 years’ experience we’re recognised as industry leaders and accredited to the highest levels in the design, delivery and support of the latest technologies. We partner with market-leading global and local vendors to deliver you world class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia. We are the missing link between where you are and where you want to be.
