Senior Technical Product Manager, Partner Experience

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The Team

The Institute for Disease Modeling (IDM) is an embedded research institute within the Bill & Melinda Gates Foundation, supporting global efforts to eradicate infectious diseases and achieve permanent improvements in health. We develop, use, and share computational modeling tools, and promote quantitative decision-making through robust mathematical and statistical modeling. The IDM team comprises both research scientists and software engineers. IDM has a bold and important vision, and you will play a key role in realizing that vision through the impact you have as a technical software product management leader and strategic thinker.

Your Role

As a Senior Technical Product Manager on the Partner Experience team, you will play a key role in co-creating and connecting research and software strategies to technical solutions to streamline technology-based solutions that accelerate collaborative experiences.

Your role will evaluate existing technological (hardware and software) experiences between IDM teams, partner program strategy teams (PSTs) within the foundation, and external partners (such as African modelers). Within this role, you will focus on our partner’s technology-based experience, then, as an advocate, connect with foundation teams and collaborators to improve the experience through design, documentation, infrastructure, and/or training recommendations

Your scope will span across research areas, external partners, and vendors and a range of models, tools, and platforms used to enable quantitative decision making. You will bring together key stakeholders and team members to collaboratively define and prioritize our technical direction and roadmap. You will translate ideas into detailed specifications, solution alternatives, or execution plans depending on the stage and needs of product development. You know how to navigate across teams and partners and ensure prioritization of and delivery of shared goals. We need someone who is able and excited to learn new areas quickly, is comfortable with ambiguity and able to develop right-sized process that tracks and communicates progress of programs and initiatives. You have a passion for our mission and commitment to driving it forward.

You will have unique opportunities to interact with teams across IDM, global-health policymakers, collaborate with extraordinary researchers and non-profit organizations, and contribute to more effective global health improvements and disease eradication strategies.

This position reports to the Deputy Director, Partner Experience, IDM. This position is located in Seattle, WA where employees enjoy a flexible, hybrid work schedule, working from the office 50% of the time. Relocation assistance is provided for domestic or international relocation to Seattle, WA if hired for this position.

*This is a two-year (24 months) limited term employment position with salary and benefits.

What You'll Do

Partnership Experience Guidance:

• Co-create technical plans, reports, or recommendations for IDM’s partner engagement experience, providing and prioritizing insights and design recommendations to software engineering, infrastructure, research, and/or documentation teams to accelerate progress toward IDM’s mission of improving the usability of IDM produced tools.

• Support a framework for prioritizing and evaluating the projected impact of our collaborative work.

• Engage with cross-functional teams and advocate for work to improve IDM's collaborative goals. Help prioritize and drive those changes to improve the technical partner experience.

• Develop decision criteria to extend existing or engineer new systems.

• Determine how to measure success, then broadly share the results.

Collaboration & Partnership Development:

• Work to identify, assess, understand, and describe the profiles and unique needs of our diverse external collaborators, ranging from government agencies and healthcare institutions to non-governmental organizations (NGO) and research and academics organizations.

• Collaborate with IDM teams, foundation PSTs, and external partners to recommend strategies and solutions that address collaboration challenges and improve the software experience.

• Openly share research technology and workflow trends found within existing external collaborative landscapes.

• Advise on new and implement existing technology-based solutions and/or programs that support collaborative experiences, empowering partners to use or create modeling tools, methodologies, and software.

• Act as voice-of-the-customer, recommending improvements to IDM-designed software approachability and ease-of-use.

• Ensure the computational platform technologies that IDM uses support an efficient partner experience.

• Work to help to foster a collaborative culture within the Partner Experience team.

Your Experience

• A Bachelor’s degree or equivalent demonstrated experience preferably in Computer Science or a related scientific field and 8+ years of experience in research and software partner development. We are, however, keenly aware that ours is a cross-disciplinary field that benefits from a diversity of educational backgrounds and experiences.

• Broad and at least five years of experience in software engineering (design, development, release, and sustaining) and building/supporting of enterprise hardware environments.

• Demonstrated analytical and creative thinking skills.

• Demonstrated ability to work with flexibility, efficiency, and enthusiasm in a fast-paced and complex environment.

• Deep understanding of the process of software engineering and the resources required to create and deploy well-formed and tested code.

• Proven ability to work in a fast-paced, dynamic environment, adapting to changing priorities and requirements while maintaining a partner-centric approach.

• Ability to conduct feasibility research and testing on software and computational environments.

• Demonstrated experience fostering collaborative, trusted, and advocative relationships with diverse partners, such as business relationship management, sales and marketing, and/or direct customer engagements and/or groups.

• Experience overseeing concurrent initiatives, taking ownership and delivering results, with a focus on continuous improvement and iterative development.

• Experience successfully defining, incubating, and delivering on a new domain of work.

• Excellent communication skills, including the ability to tailor communication as needed to different audiences, and effectively present a partner and technology vision, strategy, and roadmap to a broad audience.

• Accomplished in engaging high performing, collaborative teams, with team members that span across organizational teams and partners. 

*Applicants for this role will only be considered if they are able to legally work in the country where this position is located without visa sponsorship.

The salary range for this role is $199,000 to $308,400 USD. As a mission-driven organization, we strive to balance competitive pay with our mission and new hires are typically brought into the organization at a salary range between the minimum and the midpoint salary range. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.

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Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations

If you require assistance due to a disability in the application or recruitment process, please submit a request here.

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.