We are looking for a Senior Technical Consultant to join our Policy & Network Management team. This role is responsible for implementing client solutions, supporting 4G PCRF, 5G PCF, SMSC, USSD, and ensuring high-quality product launches, configuration changes, and technical troubleshooting. The ideal candidate will provide technical expertise, conduct solution acceptance testing, and collaborate with internal and external stakeholders to resolve complex network-related issues.
Key Responsibilities- Implement client solutions through product launches, configuration changes, and data modifications.
- Provide technical support for CSG’s network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
- Troubleshoot and resolve technical issues using established procedures and guidelines.
- Conduct solution acceptance testing and handover to ensure smooth client integration.
- Create and maintain customer documentation for configurations, troubleshooting, and best practices.
- Deliver customer training on system functionality and troubleshooting procedures.
- Act as the escalation point for critical technical issues, ensuring timely resolution.
- Identify project risks and develop mitigation strategies.
- Collaborate with internal teams to enhance technical processes and system improvements.
- Generate internal and customer reports/metrics to track performance and identify trends.
We are looking for candidates who have:
- Bachelor’s degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience).
- Strong understanding of network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
- Experience in Linux installation and administration.
- Knowledge of IP LAN/WAN design and administration.
- Hands-on experience with database administration (MySQL, Oracle) and relational databases.
- Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible.
- Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure).
- Familiarity with Web Service configuration/administration (Apache Tomcat).
- Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols.
- Experience with Elasticsearch, X-Pack, Kibana is highly desirable.
- Basic knowledge of Java and/or C++ coding methodologies is beneficial.
- Experience in CRM, Billing, and Order Management projects is a plus.
Location(s):
India RemoteCSG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSG and has not been reviewed or approved by CSG.
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Flexible Benefits — A remote‑first, work‑from‑anywhere approach and paid volunteer time off are emphasized as core parts of the package. This flexibility is highlighted alongside standard health coverage and time‑off offerings.
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Leave & Time Off Breadth — Unlimited or generous PTO, paid holidays, separate sick time, and parental leave are described as standout elements, with mentions of an optional PTO buyback in some cases. These practices position time off as a notable strength.
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Retirement Support — A 401(k) with company match and immediate vesting is presented as a strong component of the package. This supports longer‑term financial security for employees.
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Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey. That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
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