Senior Site Reliability Engineer I

Articulate is looking for a Senior Site Reliability Engineer to join our amazing Platform Engineering team! The Senior Site Reliability Engineer I will be responsible for working cross-functionally to deliver and maintain scalable and reliable infrastructure.

What you'll do:

• Be an example of the best practices your team and adjacent teams should follow when building and maintaining our infrastructure.
• Run and orchestrate our infrastructure with Terraform, Github Actions, Kubernetes and more in AWS. 
• Guide and mentor less-experienced team members (mid and junior-level).
• Deliver highly scalable, resilient, and cost-effective infrastructure solutions for our customers to use.
• Employ a proactive approach to problem-solving (driving for measurable results, leading by example, using log data to identify problem areas and propose solutions, etc).
• Collaborate on project milestones and help drive the team to break down large initiatives into iterative work items and drive ownership of task generation and ticket management.
• Communicate and collaborate cross-functionally with technical stakeholders to drive alignment with our infrastructure solutions across the organization. 
• Work as a representative of SRE on cross-functional teams to help work through new ideas, brainstorming solutions, and aligning with platform standards.
• Participate in our on-call rotation and contribute to incident reviews.
• Develop and perform the necessary testing required to ensure that our infrastructure and supporting systems are performing to industry standards and meet the quality level our customers expect. This includes identifying, monitoring and measuring KPIs as a way to ensure our infrastructure is performing to expectations. 
• Ensure timely execution of technical project work against the expected milestones as part of our cycle planning process.
• Work with a sense of urgency to find solutions to problems quickly with an iterative approach.
• Continuously evolve our platform so that our customers can self-service their needs. 
• Be a nimble learner whereby you view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems.
• Be a collaborator whereby you facilitate an open dialogue with a wide variety of contributors and stakeholders, balance their own interests with others’ and promote high visibility of shared contributions to goals.

What you should have:

• 5+ years experience as a Senior Infrastructure Engineer, Site Reliability Engineer or equivalent role.
• Demonstrated hands-on experience architecting, implementing, and maintaining robust, scalable, and secure cloud infrastructure while leveraging best practices and driving innovative solutions.
• Demonstrated hands-on experience with Go, Python, or similar languages.
• Demonstrated hands-on experience managing and optimizing containerized deployments in cloud-based environments.
• Demonstrated experience using Terraform or similar IaC technologies.
• Experience with container orchestration platforms such as Kubernetes or ECS.
• Experience with sharing knowledge across teams to create a self-serving platform.
• Strong experience implementing and managing monitoring solutions; setting up comprehensive alerts to ensure quick response to any performance issues or downtime.
• Direct experience using KPIs to drive observability, monitoring, and alerting to better serve ourselves and our customers. 
• Demonstrated focus on iterative development practices and incrementally delivering value over time.

Nice to haves:

• Demonstrated hands-on experience configuring and managing environments in AWS.
• Experience running scalable and reliable services within Kubernetes.
• Demonstrated hands-on experience developing and maintaining Helm charts for deployment manifests in Kubernetes.
• Familiarity optimizing infrastructure for AI/ML workloads.
• Familiarity with GitHub Actions and CI/CD deployment practices.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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