Senior Sales Operations Specialist

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.  If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Senior Sales Operations Specialist is responsible for providing support to the sales team in a designated territory. You will collaborate with sales, operations, and finance to support and maximize sales revenue for the organization. We are looking for a self-starter who possesses excellent organizational and analytical skills. Additionally, our Senior Sales Operations Specialist needs to have effective communication and enjoy cross-functional collaboration. This is a dynamic role requiring the ability to work in a fast-paced environment and excel at many priorities at once! Come be part of an exciting and growing sales team!

Job Responsibilities

• Support the sales team in quoting orders for customers.
• Manage complex orders, escalations, and exceptions. May also oversee high-value or strategic accounts.
• Handle sales and service escalations with professionalism and a customer-oriented mindset.
• Collect and verify payment details on new orders.  
• Identify and resolve order-related issues such as pricing discrepancies and shipping delays.
• Maintain and manage all projects and high priority orders for our largest national corporate accounts.  
• Communicate with customers to answer their questions and ensure they are kept up to date on their order status.
• Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications.  
• Coordinate with the scheduling team to meet customers’ expectations on installation and training dates.
• Work alongside finance to fix errors that may require credits or new order entries.
• Strategic account project management.
• Generate and analyze order reports and backlog reports.
• Works independently with minimal oversight.
• Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations).
• Resolves most issues independently and provides guidance to team members.
• Required to travel to all major tradeshows.

Job Requirements

• 4+ years of experience in sales operations, operations management, or business development.
• Bachelor’s degree in business administration or related field a plus.
• Experience with SAP and/or Salesforce a plus.
• Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!  
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Enjoys working as a part of a team and excels in collaboration.
• Ability to multitask and prioritize projects.

Base Pay:

Expected Hourly Pay Range: $33.00 per hour to $40.00 per hour.

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.  Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.   

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.  We also offer time off for our employees to recharge.  Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. 

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation.  The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary between exempt or non-exempt.  For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.  For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.  All paid time off policies are in accordance with or exceeding local law.  Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.