Join Doctolib's mission to transform healthcare by leading quality assurance initiatives across multiple teams. Our tech team collaborates in an agile environment to build products that enhance the healthcare experience for professionals and patients alike.
As a Staff QA Analyst, you will lead quality across an international organization of 20+ engineers in our Phone Assistant domain, focused on improving the performance, features, and design of an exciting product for healthcare professionals. We help healthcare professionals save time, be more productive, and feel in control of their workload and activities by automating tasks as much as possible while providing clear and accessible information regarding their patients.
What you’ll doAs a Staff Quality Assurance Analyst in our Phone Assistant domain, you will:
- Strategize QA Across Teams: Support and guide up to three teams, ensuring consistent QA practices and standards are upheld.
- Develop Advanced Test Strategies: Architect and implement advanced testing methodologies, including automation frameworks and performance testing strategies.
- Lead Cross-Team QA Initiatives: Drive QA guild meetings and foster collaboration between teams to share best practices.
- Quality Metrics Analysis: Provide in-depth analysis of quality metrics, identifying trends and areas for improvement across multiple teams.
- Champion Regulatory Compliance: Lead efforts to ensure all teams meet regulatory and compliance requirements.
- Mentor QAAs and Team Members: Offer expertise and guidance to develop the skills of QA professionals across the organization.
- Facilitation and Cross-Team Leadership: Orchestrate and facilitate cross-team QA initiatives, such as guild meetings, strategy alignment workshops, and quality improvement sessions, driving consensus and organizational impact.
Also, it would be a nice to have if you:
- Have experience in testing Large Language Model (LLMs) or other AI-driven systems.
- Have a background in audio or voice-based applications, including speech recognition or telephony systems.
- Had exposure to the medical or healthcare domain, particularly in regulated environments.
- Understand compliance frameworks such as MDR, FDA, ISO 13485, and GDPR
- You have at least 6+ years of QA experience, with a focus on leading QA efforts across multiple teams.
- You have expert knowledge of QA processes, automation tools, and performance testing.
- You are experienced in regulatory compliance and security standards.
- You possess strong leadership and project management skills.
- You have excellent communication skills and can influence stakeholders at all levels across multiple teams.
- You are proactive, strategic, and passionate about quality.
- Company health insurance through our partner Allianz
- Minimum 28 days of paid leave
- Parent Care Program: receive one additional month of leave on top of the legal parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- A flexible workplace policy offering both hybrid and office-based mode
- Work from abroad countries for up to 10 days per year, thanks to our flexibility days policy
- Reimbursement of public transportation
- Recruiter Interview
- QA Technical Assessments
- Behavioral Interview
- Offer!
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
Join us in building the healthcare we all dream of!
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Please contact hr.dataprivacy(AT)doctolib.com to exercise your rights (but not for applications).
Top Skills
What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world.
1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services.
2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health.
At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do:
1. We create helpful solutions for care teams and people.
2. We serve everyone equally and create well-designed and accessible technologies.
3. We team up with our users to strive for a healthier world and act as one team.
4. We protect our users' privacy. It’s their health, their data.
To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset.
www.doctolib.com
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