Senior Project Manager- Strategic Initiatives

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the Team:

As a Sr. Project Manager – Strategic Initiatives, you will be responsible for successful execution of strategic initiatives within the Global Client Success organization working across the team’s more than 200 colleagues. The Client Success organization provides account management to the companies’ more than 14,000 clients and is accountable for delivering a seamless experience while guiding the client through the lifecycle journey. Client Success is also responsible for developing product expertise to drive value realization through product adoption and help clients achieve their business objectives.

Our team is on a mission to provide unified and proactive relationship management that delivers value realization and client loyalty through product usage, expertise and operational agility.

About the Role:

In this role, you will lead strategic initiatives that aim to deliver on our mission and improve the client experience at FIS. You will be working alongside members of the senior leadership team and will be required to display tenacity, creative problem solving, high level of discernment along with the ability to navigate large complex organizations. Candidates who are adept at influence and emotional intelligence will excel in this highly visible, strategic organization.

If you are up for the challenge, we want to learn more about you and the diverse skill set you can bring to our high performing team

What You Will Be Doing:

• Guide Communication Team to ensure that new process and technology design elements are being appropriately communicated to the organization

• Ensures consistent presentation of the project in all media

• Coordinates the change partner network responsible for communicating the change into the organization 

• Facilitate meetings, deliver presentations as required

• Develop and maintain a strong working relationship with stakeholders at multiple levels

• Ensures timely and high-quality deliverables of the team 

• Assists with development of detailed Change Management plan into the overall project plan

• Identifies, tracks, reports, and resolves issues

• Works with other team leads to ensure integration across teams

• Provides regular updates to Stakeholders as requested

What You Bring:

• A bachelor’s degree in business administration or the equivalent combination of education

• 8-10+ years of experience in corporate settings

• 5+ years of project management experience

• Experienced in client-facing roles

• Knowledge of financial services industry

• Skilled in the use of project management software to manage projects

• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What We Offer:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A fantastic range of benefits designed to help support your lifestyle and wellbeing

• A work environment built on collaboration, flexibility, and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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