Senior Program Manager, Quality Improvement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

This position supports the design, development, implementation and evaluation of programs focused on improved delivery of health care services which lead to the improved health of our members. This position will work with leadership and cross-functional and cross-divisional teams to support the design and execution required to advance organizational or divisional strategic priorities. The incumbent will assist in the design process to ensure programs meet existing and emerging market, provider and member requirements. The Senior Associate will work to find resolution of complex business issues, identify business opportunities/requirements and help the business effectively manage change. Incumbent will be a part of program teams that cross the organization and manage through programs with tight deadlines. The incumbent serves as the liaison between multiple departments within the organization.

• Drive the development and documentation of design, requirements and implementation of multiple strategic programs. 
• Maintain strategic relationships and partner with key resources, both internal and external, to support the design and ensure market, member, and provider considerations are factored into the design.
• Support the business decision making process to ensure capabilities, systems and processes meet market expectations and that alternate approaches are vetted and explored.
• Support the ongoing program management work of multiple programs to ensure the strategy is in alignment to solutions put forth through skills of influence.
• Manage and monitor multiple appropriate metrics, perform data analysis and evaluation for each initiative.
• Continually update program or project plans, timelines and deliverables while coordinating multiple sub-processes to expand and/or improve programs.
• Manage multiple communication plans in conjunction with leadership and to support initiatives, including status and progress updates.
• Stay abreast of changes in the rapidly evolving health care marketplace.
• May perform other duties as assigned.

• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Demonstrated organizational relationship management skills.
• Ability to thrive in ambiguity.
• Strong critical thinking skills and problem solving/conflict resolution skills.
• Excellent written and verbal communication skills with strong facilitation, negotiation and presentation skills, adapting approach as needed.
• Attention to detail and time management skills.
• Self-motivated, ability to work independently, and demonstrated ability to work under tight time frames.
• Knowledge of the health care industry, payer business models, business segments and products.
• Proven ability to handle a variety of assignments in a fast paced and complex business environment.
• Proven ability to define problems, collect and analyze data, establish facts and draw valid conclusions.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

•    Bachelor's and/or Master’s degree.
•    Experience in process improvement.
•    Content expertise in the reduction of health risk behavior.
•    Ability to combine traditional health education approaches with policy or other advocacy tactics.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.