At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Summary:
As a Product Specialist, you'll be a linchpin in the digital journey to clients' financial security. As a subject matter expert, you'll tell the story of our digital products to our field of financial experts, create resources and craft communications for our field of financial experts. You will be a trusted resource and advocate for the best possible digital experience with our talented Product Managers and business partners.
Primary Duties & Responsibilities :
- Be a subject matter expert on designated digital products
- Provide white glove service on escalations
- Be conduit between field and Digital Product Team to provide meaningful interactions and noise reduction; Conduct relationship calls with top influencers, build trusting relationships with field members
- Coordinate and plan Tech Hub at field events; Represent designated digital product(s) at field events; be a storyteller and present at Network Office days
- Serve as centralized communication channel to the Field regarding product developments, enhancements and upcoming releases; Craft communication and training around new functionality/releases for publication to the field; catalog changes in FCO; Train internal business partners on changes
- Monitor online communities to respond to field posts
- Have deep understanding of user feedback and sentiment to have in-depth discussions with product teams and business stakeholders to help drive strategy in digital product operating model and influence digital product roadmaps; Accountable for maintaining field-facing digital product roadmap
- Own the Technology Forecast and Top Tech Items slide deck for monthly distribution
- Serve as an escalation point for P2 team members
Knowledge, Skills, Abilities :
- Education: Bachelor's degree or 3-5 years work experience in a related role
- 4-5 Years of prior experience working with the NM field; and as a Product Specialist
- Knowledge Preferred: Passion for digital product and storytelling; Solid business acumen; Excellent communication and presentation skills; Positive, productive relationships with the field; Deep understanding of digital product roadmap; Self-starter; Strong interpersonal skills; Adaptability
- Ability to travel
- Must have the ability to mentor others; Ability to communicate across multiple levels of the company
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Compensation Range:
Pay Range - Start:
$63,560.00
Pay Range - End:
$118,040.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
What the Team is Saying
What We Do
You’ll Like It Here
At Northwestern Mutual, we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years.
Here, you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs.
We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities, commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Why Work With Us
We invest in our people. We know careers are about choices, so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company, our focus is our people — whether professional development or investments in the community.
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Northwestern Mutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a flexible, hybrid approach for our employees . Teams are in the office a few days a week and work from home the others.
