Who Are We?
We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives.
How We Work
Our hybrid work style (3 days office based) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
Mission and Goals
Our mission is to create technology solutions for people to make the most of the digital world. Safely, privately, and confidently. The goal of the Product Manager – Martech is to develop internal tooling for internal In-product messaging and experimentation platform. You will be working with EU located engineering team on developing the UI to increase productivity of our campaigning team and driving feature parity across desktop and mobile platforms.
Role Overview/Team
As a Senior Product Manager Martech, (Maternity contract) you will have the opportunity to shape our MarTech tools that drive significant part of our communication with users and help us develop this tooling further, moving the company towards better user experience and user-centric messaging.
Our ideal candidate will be customer-oriented, naturally curious, have strong experience with data, user interviews and demonstrated success working with agile development teams. In addition, you should have strong abstract thinking and the ability to successfully negotiate with and align stakeholders across different levels of the company.
Objectives:
Product strategy: Work with our Customer Success Management Operations team, understand and synthesize their business needs, planned initiatives and experiments to ensure we are working on the most valuable initiatives and building them in a scalable way
Analytical approach: Understand the underlaying business and user data, synthetize insights and drive solutioning with technical partners to iteratively deliver value
Roadmap, backlog prioritization and delivery: Advocate the end-user point-of-view for the product and platform strategy and deliver prioritized roadmap and backlog that addresses the business needs.
Work and coordinate with partners across our organization, sales and marketing teams, technology, and data leaders to define, advocate for, build, launch and support experiences in our solutions.
Participate actively in standard agile ceremonies (stand-ups, backlog grooming, sprint retrospectives, sprint demos, etc.) and work with development, data, growth and retention teams daily.
Customer focus: Develop a deep understanding of and empathy with internal stakeholders and identify opportunities for enhancement.
Advocate for exceptional product experiences that meet the needs of consumers, address their challenges by providing the right data support to our solutions.
Work closely with other teams in our organization that drive our solutions, growth, and distribution.
Competencies:
At least 4 years of relevant product management experience with a proven record of successfully working messaging or data products
Experience in leading cross-functional teams to define and build services and features that exceed customer expectations.
Experience in negotiating with business stakeholders and helping navigate their decisions
Have the instinct and experience to make decisions under time constraints and when not all information is available.
Passion to deep dive into details of product while keeping the big picture in mind.
A structured mindset and a critical thinker with a hands-on working style
Ability to foster continuous learning, teamwork, and cross-functional alignment.
Ability to work under pressure and in a highly dynamic and diverse environment.
LI Tag -#LI-AM1
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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What We Do
Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. There’s a new generation, and it’s not Gen X, Y, or Z. It’s Gen D: Generation Digital. Our family of consumer brands is rooted in providing safety for the first digital generations. Now, Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. We bring award-winning products and services in cybersecurity, online privacy and identity protection to more than 500 million users in more than 150 countries. Learn more at GenDigital.com
