Senior Product Manager - Loyalty and 360Marketing

Who We Are

HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.

Position Overview

As the Senior Product Manager for Loyalty & 360Marketing, you’ll own the strategy, vision, and execution for two of HungerRush’s most critical guest engagement products. You’ll shape how restaurants build lasting relationships with their customers—designing tools that drive loyalty, retention, and personalized marketing at scale.

This role blends product strategy, customer collaboration, and data-driven execution. You’ll be responsible for evolving our Loyalty platform into a dynamic, data-rich ecosystem and transforming 360Marketing into a modern lifecycle marketing engine powered by loyalty insights, automation, and analytics.

The ideal candidate thrives on working directly with customers—building trust, uncovering real-world pain points, and co-creating solutions that deliver measurable impact for restaurants.

This is a remote position.

Essential Responsibilities and Duties:

• Own and evolve the product vision for HungerRush’s Loyalty and 360Marketing platforms—building a unified strategy for customer retention, engagement, and lifecycle marketing across the HungerRush POS and Menufy customer base.
• Define and deliver a strategic roadmap that connects loyalty data, segmentation, and marketing automation to create measurable value for restaurants and their guests.
• Lead customer discovery and collaboration—conduct ongoing conversations, interviews, and validation sessions with restaurant operators and brand partners to inform priorities and feature design.
• Build strong relationships with customers to earn their trust, generate excitement, and ensure our roadmap reflects real operational and marketing challenges faced by restaurants.
• Partner with engineering, design, and data teams to deliver high-quality and scalable product experiences that drive adoption and retention.
• Leverage data and customer insights to identify opportunities to improve campaign effectiveness, member engagement, and consumer personalization.
• Integrate loyalty data into marketing workflows—powering smarter campaign targeting, dynamic messaging, and cross-channel analytics.
• Define and track clear KPIs and outcomes (activation, engagement, retention, revenue uplift) tied directly to business impact.
• Conduct market research and competitive analysis across loyalty, CRM, and marketing automation platforms to ensure HungerRush leads in restaurant-focused innovation.
• Collaborate cross-functionally with Sales, Customer Success, and Marketing to ensure go-to-market alignment, clear product positioning, and successful adoption.
• Act as a product thought leader, influencing internal and external stakeholders through clarity of vision, storytelling, and deep understanding of customer needs.

Required Qualifications:

• Own and evolve the product vision for HungerRush’s Loyalty and 360Marketing platforms—building a unified strategy for customer retention, engagement, and lifecycle marketing across the HungerRush POS and Menufy customer base.
• Define and deliver a strategic roadmap that connects loyalty data, segmentation, and marketing automation to create measurable value for restaurants and their guests.
• Lead customer discovery and collaboration—conduct ongoing conversations, interviews, and validation sessions with restaurant operators and brand partners to inform priorities and feature design.
• Build strong relationships with customers to earn their trust, generate excitement, and ensure our roadmap reflects real operational and marketing challenges faced by restaurants.
• Partner with engineering, design, and data teams to deliver high-quality and scalable product experiences that drive adoption and retention.
• Leverage data and customer insights to identify opportunities to improve campaign effectiveness, member engagement, and consumer personalization.
• Integrate loyalty data into marketing workflows—powering smarter campaign targeting, dynamic messaging, and cross-channel analytics.
• Define and track clear KPIs and outcomes (activation, engagement, retention, revenue uplift) tied directly to business impact.
• Conduct market research and competitive analysis across loyalty, CRM, and marketing automation platforms to ensure HungerRush leads in restaurant-focused innovation.
• Collaborate cross-functionally with Sales, Customer Success, and Marketing to ensure go-to-market alignment, clear product positioning, and successful adoption.
• Act as a product thought leader, influencing internal and external stakeholders through clarity of vision, storytelling, and deep understanding of customer needs.

Why HungerRush?

• Be part of a company that’s redefining the restaurant experience with cutting-edge technology.
• Work on products that sit at the intersection of AI, voice, and consumer engagement.
• A culture that values innovation, experimentation, and collaboration.
• Opportunity to make a direct impact in a high-growth environment.

Additional Details

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.