Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view them as family and are passionate about exceeding customer expectations through every interaction. Our Chewy Health team is passionate about redefining how vets and pet parents care for their loved ones and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets well-balanced and happy.
We are excited to be hiring an additional Senior Product Manager - Chewy Vet Care (CVC) in our Bellevue, WA or Boston, MA offices. In this role, you'll craft the future of Rhapsody, the practice management software (PIMS) used in CVC practices. This is a rare opportunity to join an innovative, early-stage team and make a real impact on how veterinary care is delivered.
You will be responsible for the product roadmap - setting priorities, coordinating with Team Members, and handling development from intake through delivery. You'll ensure features launch on time, drive key performance indicators, and drive ongoing improvements.
What You'll Do:
Build a Customer-Centered Experience
- Use your customer-first approach to building an outstanding PIMS experience for veterinary care teams and customers.
- Deeply understand your users and their workflows-become the go-to guide on their needs and use cases.
- Explore new insights that improve how care is delivered and experienced.
Drive Product Lifecycle
- Translate insights into clear, detailed requirements and user stories.
- Define success metrics for new features and use data to guide prioritization and improvements.
- Write compelling narratives that communicate both short-term priorities and long-term product vision.
Drive Roadmap & Execution
- Develop and lead a product roadmap and backlog that align with both customer needs and business goals.
- Partner with engineering, design, and the payments team to deliver user-friendly features.
- Build and maintain mechanisms for progress alignment across technical and non-technical teams.
Deliver Results & Continuous Improvement
- Track product performance and communicate outcomes clearly across the organization.
- Use insights to continuously improve the product and influence what's next.
- Proactively identify and resolve risks that could impact timelines or deliverables.
Collaborate Cross-Functionally
- Product, Design, Engineering, Operations, Customer Service, Merchandising, and Executive Leadership to shape and implement a product vision and long-term roadmap that supports the growth of Chewy Vet Care.
What You'll Need:
Experience & Background
- 6+ years professional experience in digital product management or a related space.
- Bachelor's degree or equivalent experience in computer science, Engineering, Business, or something similar.
- You've owned products from conceptualization to launch, whether managing a team or rolling up your sleeves yourself.
Product Thinking
- You know how to build products that address real problems for customers and the business.
- Ability to connect the dots between customer needs, data, and long-term vision.
- Comfortable thinking big but also breaking down ideas into practical steps.
Communication & Teamwork
- Strong communicator, whether you're writing a user story, aligning Team Members, or walking through a roadmap.
- You bring others along in the process and work well across teams and functions.
Data & Detail Orientation
- You rely on data to make decisions, measure success, and spot opportunities to improve.
- You sweat the details, juggle priorities with ease, and keep things moving even when it gets complicated.
Bonus Points If You Have:
- Understanding of the pet care industry and current trends shaping the space.
- Hands-on experience or deep familiarity with the U.S. veterinary profession - how practices operate, what care teams need, and the challenges they face.
- Experience working with healthcare technology, especially EMRs, PIMS, or other health information management systems.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$116,000-$234,500 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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