We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We're seeking a Senior Product Manager to drive New Relic's Digital Experience Monitoring (DEM) strategy, owning our Synthetics and Browser monitoring portfolio. You'll be responsible for transforming our technical observability tools into a unified platform that connects user experience directly to business outcomes. This role requires someone who can think strategically about market positioning while executing tactically on high-impact product initiatives.
You'll own a comprehensive digital experience monitoring portfolio that spans proactive synthetics monitoring and real user monitoring capabilities. This includes driving the strategic evolution of these technical monitoring tools into a unified platform that connects user experience data with business outcomes, enabling both technical and non-technical stakeholders to understand and optimize digital performance.
What you'll do
Key Responsibilities
Strategic Leadership
- Define product vision bridging technical observability and business intelligence markets
- Drive competitive positioning against established monitoring and analytics solutions Partner with Sales/Marketing on customer acquisition targeting non-engineering personas
Execution Excellence
- Manage complex roadmaps balancing multiple concurrent initiatives across monitoring capabilities
- Lead cross-functional teams (Engineering, Design, Data Science, GTM) on critical product launches
- Drive customer-centric decisions through direct engagement with enterprise accounts
- Own feature adoption, usage metrics, and monetization strategy for new capabilities
Customer & Market Focus
- Conduct regular discovery with technical and business stakeholders across customer organizations
- Translate customer problems into product requirements across the technical stack
- Build relationships with key enterprise accounts to validate product direction
- Represent company at industry events and analyst briefings
This role requires
- 3+ years product management experience with B2B SaaS platforms at scale
- Deep understanding of web technologies, performance optimization, and user analytics
- Hands-on experience with observability tools (APM, RUM, Synthetics) in production environments or ITSM, ITOPS, Security, Analytics tools
- Data fluency: Comfortable with analytics platforms and statistical analysis for product decisions
Bonus points if you have
- Background in frontend development, SRE, or technical product roles
- Experience with analytics platforms or session replay tools
- Knowledge of digital marketing, e-commerce, or product-led growth strategies
- Understanding of observability market dynamics and competitive landscape
Scale & Growth
- Experience at high-growth B2B companies during scaling phases
- Track record launching products that achieved significant ARR milestones
- Success expanding into new market segments or customer personas
- Global product experience with diverse customer base
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Top Skills
What We Do
The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market.
