The Role
Who We Are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona and remote locations. We’ve got a reputation for being a great place to work and are proud to be recognized as a top workplace in our area by respected business publications. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
About the team:
Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey.
Who we are looking for:
Rover is seeking a talented Sr. Product Designer to join our team in Seattle, WA. This role will partner with our Expansions team to expand beyond Rover’s current offerings through partnerships and launching new service and product types.
You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.
As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements.
You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential.
This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate.
Your Responsibilities:
- Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
- Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
- Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
- Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
- Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
- Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
- Create engaging customer experiences from concept to engineering-ready deliverables.
- Work collaboratively with fellow designers to develop and refine our design system.
- Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
- Establish and track customer experience metrics for your projects, ensuring alignment with our goals.
- Act as a mentor to more junior designers and team members.
Your Qualifications:
- 5+ years of experience in UX/Product design.
- Track record of proven customer and business outcomes.
- Proficiency in design tools like Figma and other prototyping software.
- Experience across various UX design platforms, including web, mobile web, and native apps.
- Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
- Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
- Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
- In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
- Advocacy for lean design processes.
- Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
- Commitment to producing high-quality, polished, and professional work.
- Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
- Proactive in identifying opportunities and proposing solutions within the team.
Nice to have:
- Experience with a two-sided marketplace
- Experience with search platforms
Benefits of Working at Rover.com
- Competitive compensation
- 401k
- Flexible PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Commuter benefits
- Bring your dog to work (and unlimited puppy time)
- Doggy benefits, including $1000 toward adopting your first dog
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Regular team activities performed in-person and virtually
Compensation:
- In the greater Seattle area the first year salary range is $140,761 - $179,228. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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The Company
What We Do
At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self. We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.
