Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Consumer and Community Banking Home Lending Infrastructure, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The CCB Home Lending Infrastructure Team is part of the Home Lending Transformation and Product Organization, which is responsible for delivery of technology initiatives. You will work in a team driven environment as a member of a larger agile delivery team, with a defined sprint schedule to provide new and enhanced technology features. With a strong foundational knowledge of business systems and processes, this role will help drive features for the Product Management Area Product Owner. The role will report to the Product Manager with responsibility for the following key functions:
Job Responsibilities:

• Document new and modified functionality for vested stakeholders such as Sales, Underwriting, Support, Quality, Servicing, and Risk.
• Contribute to the strategic development, ongoing refinement, and execution of the product roadmap.
• Facilitate and drive customer-focused solutions across the organization in direct support of the Product Manager, collaborating with legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to the product vision and roadmap.
• Write epics, user stories, and acceptance criteria, and participate in all agile events as a member of the product group.
• Serve as a subject matter expert regarding major business processes and supporting applications or capabilities.
• Replicate business processes in test environments to collaborate with product and feature team members on tactical and strategic solutions.
• Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through user research and discovery.

Required qualifications, capabilities and skills

• Possess 3+ years of relevant experience.
• Demonstrate prior experience as a Business Analyst or Project Manager.
• Exhibit strong skills in detailed business analysis and requirements documentation, including writing epics and user stories.
• Bring experience in integration, quality assurance, and/or acceptance testing.
• Offer familiarity with system integrations and data mapping.
• Have hands-on experience with Agile/Scrum methodology and proficiency in Jira or other technology process management systems.
• Maintain functional knowledge of mortgage documents.

Preferred qualifications, capabilities and skills

• Operate in a collaborative and cooperative environment, leveraging strong interpersonal skills to work effectively with colleagues across business and technology teams.
• Communicate clearly and concisely, exhibiting excellent oral and written communication skills with a preference for backgrounds in mortgage operations, sales, risk, or underwriting
• Solve problems logically and analytically, synthesizing data and project outcomes while effectively eliciting and defining problem statements.
• Pay meticulous attention to detail and work independently, utilizing strong time management skills to deliver results with urgency.
• Focus on client and customer needs, conducting research and analysis to inform decision-making and a technical background is considered a plus
• Demonstrate proficiency in the Microsoft Office suite, including PowerPoint, Excel, Visio, and related applications.

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.