Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionWhat does success look likeAs an Senior Product Analyst for AI Agent, you will play a critical role in shaping the future of AI-powered assistance for contact center agents. You will work closely with engineering, design, ML, QA, and customer-facing teams to deliver intelligent, user-centric solutions that redefine productivity in the modern contact center.
What You’ll Do
Deeply understand customer requirements, pain points, and workflows, and translate them into clear and actionable product requirements.
Develop a strong understanding of LLM (Large Language Model) technologies and their application to Agent Assist and Copilot use cases.
Navigate ambiguous situations and bring clarity through structured problem-solving and proactive collaboration.
Partner effectively with backend engineers, UI/UX designers, ML developers, and QA teams to deliver features end-to-end.
Communicate product vision and requirements with exceptional clarity to both technical and non-technical stakeholders.
Demonstrate a learning mindset—quickly absorb new domains, technologies, and customer needs, while staying proactive in execution.
What Makes You Qualified?
- 1+ years of experience in Product Management or Product Analysis for B2B or enterprise software (preferred).
- Basic understanding of LLM technology and enthusiasm to deepen expertise in applied AI/ML.
- Strong communication and collaboration skills, with the ability to engage effectively across engineering, design, and business teams.
- Exposure to B2B SaaS business models is a plus.
- Strong problem-solving skills, with a willingness to take initiative and thrive in ambiguous situations
- Comfortable working with data and analytics to inform product decisions and measure success.
- Able to communicate product insights and value clearly to both technical and non-technical audiences.
- Comfortable operating in a fast-moving, ambiguous, and evolving product landscape.
- Combines analytical thinking with strong execution and attention to detail.
- Demonstrates ownership, curiosity, and a bias toward action.
- Experience balancing multiple initiatives and delivering against deadlines.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Skills Required
- 1+ years of experience in Product Management or Product Analysis
- Basic understanding of LLM technology
- Strong communication and collaboration skills
- Exposure to B2B SaaS business models
- Comfortable working with data and analytics
Sprinklr Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sprinklr and has not been reviewed or approved by Sprinklr.
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Parental & Family Support — Paid parental bonding time and company‑paid disability combine to provide up to 18 weeks for birth parents, with 10 weeks of paid bonding for all eligible parents. Family‑building support spans Kindbody fertility and menopause programs plus a medical travel and lodging benefit.
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Wellbeing & Lifestyle Benefits — Mental‑health resources include counseling and coaching through Modern Health and an EAP, along with access to the Calm app and wellness discounts. Additional lifestyle support includes flexible PTO, a dedicated learning day, and savings via Perks at Work.
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Fair & Transparent Compensation — Pay is considered generally fair to good across many roles, with stronger satisfaction where variable comp and equity provide meaningful upside. Sales and customer‑facing roles show high on‑target earnings potential when targets are met.
Sprinklr Insights
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more. Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale. Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
