Join Clarivate's dynamic global Finance team as an Order Management & Billing Specialist! We're on the lookout for a talented Order Management & Billing Specialist to become a key player in our team. If you have a solid background in order management, billing, and related processes, along with experience in relevant software systems, we want to hear from you! In this role, you'll manage the entire order management process, ensuring accurate billing and revenue recognition. You'll collaborate closely with our sales, finance, and customer service teams to deliver exceptional service to our clients.
Ready to make an impact? Join us and be part of a team that values excellence and innovation!
About You – experience, education, skills, and accomplishments...
- Experience in a high-volume customer service or sales organization
- Proven phone skills
- MS Office Suite of products
- Knowledge of SalesForce.com or similar tool
It would great if you also had...
- 1+ years(s) of experience working in an Order Management function in a large, corporate setting, or similar experience
- Global, publicly traded organization experience
- Bachelors’ degree
What will you be doing in this role?...
- Responsible for on time billing with accuracy, data requests needs to be completed with expected level of accuracy following the contracts, SOWs and instructions received
- Act as the first point to get into process complexities and support the peers in providing help
- Emails/Queries are responded on a timely and professional manner and ensure all escalations are handled timely keeping the management informed
- Maintenance of SOPs, timely recording of client exceptions to avoid any issues and observations within the process
- Collaborate internally with colleagues and all key stakeholders like sales, legal, cash application, accounting team, etc. to maintain a positive working relationships
- Highlight process challenges and any deviations on a timely manner to the management
- Provide Support to business/management for various ad hoc tasks assigned from time to time
- Maintain best practices in the team and continuously striving for learning new billing tasks, skills etc.
About the Team
Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.
Hours of Work
This is a full-time, hybrid position working out of one of our Ann Arbor office location
Ability to be flexible with working hours across regions and time zones worldwide
#LI-hybrid
#CB
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
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What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
