Senior Operations Manager, Air Data Migrations

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As our Senior Operations Manager, Air Data Migrations, you will own the end-to-end process of migrating customer data from legacy EMRs into Athelas Air. You’ll blend deep technical know-how with strong program management and customer-facing skills, ensuring data integrity, timely delivery, and a world-class onboarding experience.

Read more about Air!

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Lead Migration Strategy & Planning

  • Assess customer’s existing EMR data model, reporting schemas, and integration capabilities

  • Define scope, timelines, resourcing, and risk mitigation plans

• Data Mapping & Transformation

  • Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)

  • Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)

• Project & Stakeholder Management

  • Serve as primary point of contact for customers’ technical and operational teams

  • Drive cross-functional alignment with Professional Services, Support, and Product

  • Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)

• Quality Assurance & Validation

  • Design and enforce data validation protocols and reconciliation reports

  • Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy

• Process Documentation & Continuous Improvement

  • Develop and maintain playbooks, checklists, and standard operating procedures

  • Identify recurring challenges and implement process improvements to streamline future migrations

• Training & Enablement

  • Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques

  • Share lessons learned and contribute to internal knowledge bases

• Offshore QA Team Training & Management

  • Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity

  • Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols

  • Coordinate across time zones, facilitate clear communication, and escalate issues promptly

  • Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes

What You Have

• Experience:

  • 3+ years in operations management, technical program management, and/or implementation leadership roles

  • Client facing experience

  • Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus

• Technical Skills:

  • [Required] Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract)

  • Proficiency in SQL

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.