Senior Manager / Tower Lead, P2P

| Mumbai, Maharashtra, IND | Remote
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Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. 

Job Description

The individual will be responsible for the Global Shared Services P2P team in the Finance group Will provide ongoing leadership for the P2P Process and be responsible for the direct oversight of global AP processing and travel expense reporting. This position will be responsible for the oversight of teams on varying shifts as this team will support multiple time-zones

This position requires excellent communication skills given this individual will be interacting with our local controllers and handling global inquiries on a daily/weekly basis. This position will also be responsible for ongoing global communications/ training regarding process changes and policy expectations.

Note: The role would require the person to work from our Mumbai Office at least 2 days a week.

Office Location: Goregaon, Mumbai

Role and key deliverables:

  • Responsible for managing and monitoring Purchase to Pay (P2P) processes performed by Mumbai-based Shared Services P2P team, includes managing:
  1. Supplier setup and validation process

  2. Invoice processing

  3. Weekly payment reviews/approvals

  4. Integration of acquired companies

  5. Travel software administration and processing

  6. Reconciliation activities

  7. Audit, supplier and internal inquires

  • Ensure service level agreements (SLA's) standards are met or exceeded. Monitor the timeliness and the quality of SSC P2P team’s output and ensure standard end-to-end business processes and control framework are followed.
  • Contribute to creating an environment of innovation, continuous & proactive improvement to drive ongoing process efficiency.
  • Assess existing processes to look for opportunities for re-engineering, robotics, automation and/or invoice digitalization.
  • Ensure strong co-operation with global P2P teams across QAD.
  • Lead high-performing teams based on the QAD Values. Build strong working relationships with SSC team members and global finance functions.
  • Mentor and guide the team members towards their career development goals. 
  • Monitor and communicate performance expectations and provide continuous feedback, coaching and career development. 
  • Ensure P2P related policies and procedures are maintained and kept up to date. This will be demonstrated by managing monthly meetings with key stakeholders to review policy issues identified during the month, determining the need for policy refinements and ensuring changes are properly communicated to key stakeholders as well as ensuring company wide communication when required.
  • Responsible for hiring & training,, implementation of standard business processes for identified processes in-scope, ensuring that global processes maximize efficiency and are effective.
  • Establish clear functional responsibilities alignment and proper backup within the SSC P2P team to ensure transparency and continuity of service. 
  • Other duties may include special projects, assist in system implementation, reporting and analytic


Professional degree: Bachelor's degree in Accounting/Finance

Other Program / Supplemental Training: Exposure to or understanding of ITIL processes (or equivalent) is a BIG PLUS

Experience: Minimum of 12 years of relevant experience, including 5 years of experience in global shared service center managerial role; change management experience would be an advantage.

Computer skills:

  • Knowledge in the financial system and reporting tools (experience in QAD ERP a plus). 

  • Expert in Google Sheet and other Google Suite, MS Excel. 

  • Knowledge of ERP systems, Blackline, and other reporting tools preferred. 

Other knowledge / skills: 

  • Confidence and consistent track record to successfully communicate (oral & written) within & outside the function 

  • Ability to work independently and take ownership of multiple concurrent and diversified tasks while working with deadlines. 

  • Highly organized with phenomenal attention to detail. 

  • Aptitude to work closely with a cross functional team and interact effectively with various stakeholders in senior management roles.

  • Ability to coach & mentor team members to drive results 

Additional Information

  • We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation
  • The collaborative culture of smart and hard-working people who support one another to get the job done
  • Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 


More Information on QAD
QAD operates in the Software industry. The company is located in Santa Barbara, CA. QAD was founded in 1979. It has 1678 total employees. To see all 25 open jobs at QAD, click here.
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