Senior Manager, Technology Business Relationship Management

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Business Relationship Management, Sr. Manager in the Business Relationship Management organization. This team serves as a strategic bridge between Information Technology and the business, helping departments turn vision into action. We guide ideation, facilitate solutioning, and align business goals with technology capabilities through collaborative workshops, project intake support, and long-term roadmap planning.

As a trusted advisor, you will help business stakeholders navigate the software development lifecycle and explore emerging technologies, including Gen AI, within Choice’s governance framework. With strong domain knowledge and a passion for continuous learning, you will foster partnerships across the organization and lead the strategic use of technology to drive innovation and measurable outcomes.

Are you someone who enjoys solving problems, collaborating with others, and learning new technology, and can take different ideas, understand multiple perspectives, and shape them into a solution that works for everyone?

We invite you to apply today for our Business Relationship, Sr. Manager role and #MakeItYourChoice.

Your Responsibilities

• Partners and collaborates with business stakeholders to transform their business through the application of technology.
• Partners, cross-departmentally, to define business needs and goals to define high level business requirements/user stories.
• Develops relationships at all levels of the organization, acting as a trusted partner and liaison between technical and non-technical departments.
• Complete annual pulse surveys to documents business challenges and opportunities, evaluate and compile data to report to senior leadership trends and insights to assist in identifying strategic projects for the next 18 months.
• Leverages AI tools to improve efficiencies within the team and improve clarity in project requests.
• Assists and/or leads efforts tied to current state and future state assessments and RFP’s being driven by the business to explore and further define their technology approach.
• Performs market analysis in relations to the competitive landscape and how it leverages technology within the different hospitality segments.
• Anticipate future technological needs and business requirements to help drive new technological approaches.

Your Experience, Skills & Competencies  

• Bachelor's degree in related field preferred or equivalent experience
• At least 8 years’ experience in Business Relationship Management
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word
• Proficient in process and story mapping, and prototyping
• Demonstrates key competencies to include: Strategic thinking skills, nimble learner and strong understanding of Gen AI tools

Your Team

This is an individual contributor role that will report to the Sr. Director, Business Management. You will have 2 peer teammates and collaborate with cross functional departments daily.

** This role is not eligible for sponsorship **

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver