Senior Manager, IT Performance

Job Summary:

The Senior Manager, IT Performance leads a team dedicated to enhancing IT effectiveness and demonstrating business value across the organization. Key responsibilities include establishing IT performance goals and metrics, leading monthly leadership meetings, and developing a comprehensive strategy for tracking and analyzing IT performance. This role also involves driving automation, facilitating Gartner Maturity Assessments, and operationalizing the three-year IT Roadmap to ensure alignment with organizational objectives.

Essential Functions:

• Collaborate with IT leadership to establish clear performance goals and metrics that align with the organization’s strategic objectives.
• Engage with cross-functional departments to ensure alignment on performance objectives and facilitate communication regarding IT initiatives and their impact on the organization.
• Lead and facilitate executive-level meetings to discuss performance metrics, strategic initiatives, and progress toward departmental goals, fostering collaboration and accountability.
• Develop and implement a comprehensive strategy for tracking and analyzing IT performance metrics that aligns with organizational goals and drive business value.
• Establish a robust framework for monitoring IT performance, analyzing data to identify trends, and providing actionable insights to enhance departmental effectiveness.
• Prepare and present regular reports on IT performance metrics, progress toward goals, and strategic initiatives to senior management and stakeholders.
• Create ad hoc reporting to support leadership decision-making, providing timely and relevant data to inform strategic choices.
• Oversee the automation of the ServiceNow time tracking setup, driving efforts to identify efficiencies that enhance demand and capacity management reporting while streamlining the end-of-month financial cycle.
• Lead and facilitate Gartner Maturity Assessments to evaluate current IT capabilities and identify areas for maturity, ensuring alignment with industry standards.
• Spearhead the operationalization and communication of the three-year IT Roadmap, ensuring cross-functional initiatives align with organizational goals and incorporate input from senior leaders and finance to drive maturity improvements and investments.
• Drive initiatives to mature IT processes and practices, focusing on continuous improvement and the adoption of best practices to enhance operational efficiency.
• Provide strategic direction and leadership to the team, fostering a collaborative environment that encourages innovation, accountability, and professional growth while ensuring alignment with organizational objectives.
• Mentor and support the professional development of team members by providing training and resources that enhance their skills in performance management and strategic thinking.
• Perform any other job duties as requested

Education and Experience:

• Bachelor's Degree in Information Technology, Business Administration, or a related field is required. Equivalent years of relevant work experience may be considered.
• Minimum of ten (10) years of experience in IT and/or business analysis, demonstrating a strong understanding of IT operations and performance management
• Minimum of three (3) years of management experience is required
• Previous management experience with responsibility for delivering IT services in a large enterprise or consulting organization is preferred
• PowerBI experience is required

Competencies, Knowledge and Skills:

• Executive maturity and an ability to work effectively with senior executives
• Familiarity with IT implementation projects and IT strategy formulation is preferred
• Proficient in implementing and managing IT-wide reporting and analytics programs to support data-driven decision-making
• Ability to balance competing priorities and manage several time-sensitive projects at once in a fast-paced environment with minimal direction
• Collaborative managerial skills with exceptional analytical, presentation and interpersonal skills
• Results oriented with a strong track record of success and measurable impact
• Effective team player who can lead efforts across disciplines
• Exceptional verbal and written communication skills
• Attention to detail and project management skills
• Ability to oversee and deliver multiple deliverables across projects and deadlines
• Ability to work through ambiguous situations and to proactively take action without instruction

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business