Senior Manager, Insights - League of Legends

The Insights discipline helps empower Rioters' decision-making to be more data-informed and put player experience at the forefront. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Senior Manager of the League Insights team, you’ll lead efforts to deliver critical validation of League of Legends at Riot. Your team will conduct studies, playtesting, and analyses to inform design and player experience of League as a live game and as we look to the future. You will be responsible for ensuring the overall quality of insights delivered, as well as making sure the team runs efficiently. 

You will report to the Sr. Director of Insights for League alongside an analytics team who will help to scale and validate your research findings to build a holistic picture of the game, publishing, and Esports ecosystem. Your scientific skill set, strong communication skills, organizational rigor, and leadership capabilities will ensure that we have a high-functioning research team that can help ensure our designers, product managers, and game leadership team have the information they need about our players to make League the best it has ever been.

• Be accountable for user research efforts that your team supports 
• Ensure the quality of research delivered by your team and drive for continual improvement in the way it is conducted
• Oversee prioritization of research efforts, balancing the research needs of several stakeholder groups across the game team
• Advise League leadership in a strategic capacity, helping to inform their game thesis and roadmap for Insights and validation
• Manage and grow researchers at a range of seniority, including other research managers
• Collaborate with the League analytics lead to strengthen and validate your research with game data analysis
• Inform operational best practices and craft standards for user research in League and across Riot
• Share your results with game and Insights disciplines in clear, illustrative presentations that drive meaningful change

• Education background in at least ONE of the following categories:
• Advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors or a related discipline plus 4 years of relevant research experience in game development
• Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 6 years of relevant research experience in game development
• 3+ years of experience leading a team of researchers 
• Experience running playtests and usability tests in a variety of paradigms, potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms
• Experience conducting multi-modal audience and/or market research potentially including large scale surveys, moderated research communities, focus groups, and persona/profile generation
• Experience conducting qualitative and quantitative data analysis
• Experience leading complex projects with multiple collaborators and work streams
• Trusted to operate independently regardless of structure, owns larger problems/projects/workstreams
• Ability to work collaboratively with others
• Experience synthesizing and presenting data for maximum impact and understanding

• Strong familiarity with League of Legends as a player
• Experience conducting games user research during various stages of development life cycle from post-launch to new feature ideation and development
• Familiarity with research tools like Qualtrics, QuestionPro or Sawtooth
• Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
• Experience leading research across game development, publishing, marketing, and/or Esports functions
• Experience managing vendors
• Experience working with leadership at the “team of teams” level on strategic and operational problems

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes delighting players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.