At Ocrolus, we believe companies work best when they focus on their core business and let automation do the rest. We’re powering the digital lending ecosystem and help financial services firms make high-quality decisions with trusted data and unparalleled efficiency.
Ocrolus’ Human-in-the-Loop document automation software analyzes documents with over 99% accuracy. We're replacing legacy OCR vendors that cap out at 75-80% accuracy, and augmenting the robotic work that humans are prone to doing all too often – which can be expensive, error-prone, and slow. By empowering lenders to analyze diverse sources of financial data more efficiently, Ocrolus levels the playing field for every borrower, providing expanded access to credit at a lower cost.
We’ve raised over $100 million from blue-chip investors and are working with customers like PayPal, Brex, SoFi, Blend and Plaid. Join us as we build the future of fintech, and make an impact at an award-winning, high-growth startup that Forbes recently dubbed the “Next Billion-Dollar Startup”.
Job Summary:
At Ocrolus, we are on a mission to empower financial services with automated, accurate, and efficient decision-making tools. We are seeking an experienced and innovative Senior Manager - Information Technology (TechOps) to lead our IT operations and strategy across global locations, with a focus on India and the US. The ideal candidate will bring expertise in managing IT operations for SaaS-based organizations, global stakeholder engagement, vendor and partner management, cost optimization, and technology transformation in a dynamic, fast-paced environment. The candidate must also demonstrate an ability to oversee operations across multiple shifts, ensuring 24x7 support to accommodate US and India time zones.
Key Responsibilities:
- Strategic IT Leadership:
- Design and execute an IT strategy aligned with Ocrolus’ business goals, focusing on scalability, security, and innovation.
- Drive the adoption of emerging technologies to enhance operational efficiency and customer experience.
- Global IT Operations:
- Manage end-to-end IT operations across global locations, ensuring seamless functioning of infrastructure and systems.
- Address unique challenges of managing IT for a SaaS-based organization, including compliance, system scalability, and 24x7 support.
- Stakeholder Management:
- Partner with stakeholders across India and the US to align IT priorities with organizational needs.
- Communicate effectively with leadership, providing regular updates on IT strategy, initiatives, and performance.
- Vendor and Partner Management:
- Build and maintain strong relationships with global vendors and partners to deliver cost-effective, high-quality IT services.
- Negotiate contracts, oversee SLAs, and ensure accountability and performance from external providers.
- Cost Optimization and Efficiency:
- Implement IT cost-saving initiatives, balancing financial discipline with the need for technological innovation.
- Regularly review and optimize budgets, resource allocation, and operational processes to achieve maximum efficiency.
- Cybersecurity and Compliance:
- Lead efforts to secure Ocrolus’ IT environment, ensuring the highest levels of protection for data and systems.
- Maintain compliance with global data protection regulations and industry standards.
- Team Leadership and Development:
- Build and manage a high-performing IT team that supports Ocrolus’ growth and operational requirements.
- Inspire a culture of collaboration, accountability, and continuous learning within the team.
- Technology Management and Transformation:
- Oversee the implementation of scalable IT infrastructure, cloud platforms, and automation tools to support business operations.
- Lead digital transformation initiatives to optimize workflows, improve system performance, and enhance user experience.
- Project Management:
- Successfully manage IT projects, ensuring timely delivery within scope and budget.
- Collaborate with cross-functional teams to address challenges and deliver value-added solutions.
Qualifications and Experience:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- Experience: 10+ years in IT leadership roles, preferably in SaaS-based organizations, with a focus on global IT operations.
- Proven track record of managing IT systems, cloud platforms, cybersecurity, and enterprise applications across India and the US.
- Expertise in stakeholder engagement, vendor/partner management, and driving cost-saving initiatives.
- Familiarity with IT governance frameworks and compliance standards (e.g., GDPR, ISO 27001).
Skills:
- Visionary leader with strong strategic thinking and decision-making abilities.
- Exceptional skills in global stakeholder management and cross-cultural collaboration.
- Proficient in negotiating contracts, managing vendors, and driving service accountability.
- Strong financial acumen with expertise in budgeting and resource optimizat
Life at Ocrolus
Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.
We take pride in our dynamic, diverse team, unified by shared values of Empathy, Curiosity, Humility and Ownership. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.
We look forward to hearing from you!
What We Do
Ocrolus is an intelligent automation platform that analyzes financial documents with over 99% accuracy. By eliminating manual review, Ocrolus empowers companies to reinvest human capital and automate business processes with industry-leading speed and accuracy.
Why Work With Us
Ocrolus eliminates manual tasks so humans can focus on the things that matter the most. Our team is our biggest asset. Our employee-first environment combines first-rate benefits with a flexible, laid back office culture that enables our staff to reach their highest potential. We empower our employees and customers to do what they love.
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