At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we’re building technology that empowers creators, entrepreneurs, and businesses of all sizes. Our team is collaborative, curious, and committed to growth—both for our customers and ourselves.
About the RoleWe’re looking for a strategic and analytical Senior Manager of GTM Incentive Compensation Design to help shape the future of Klaviyo’s global sales compensation programs. In this high-impact role, you’ll partner closely with GTM leadership, Sales Operations, Finance, HR, and Systems teams to design, model, and implement compensation programs that motivate performance and support predictable, scalable growth.
You’ll own the end-to-end incentive design process, applying strong analytical skills, industry best practices, and AI-driven insights to guide compensation strategy across our field-facing teams. This is an exciting opportunity for a compensation leader who thrives at the intersection of strategy, analytics, and operational excellence.
How You’ll Make an ImpactCompensation Strategy & Design- Design incentive programs that drive high performance and align to Klaviyo’s strategic goals.
- Lead annual and ongoing plan design cycles, incorporating market insights, financial modeling, and cross-functional feedback.
- Translate business priorities into scalable, balanced, easy-to-understand compensation frameworks.
Analytics, Modeling & Insights
- Build cost models and scenario analyses to evaluate plan performance and guide leadership decisions.
- Use AI/ML to support predictive analysis, trend identification, and plan optimization.
- Deliver clear dashboards and insights to measure sales effectiveness and compensation program impact.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Program Operations & Governance
- Manage the ongoing administration of incentive plans, including policy alignment, crediting logic, and dispute resolution.
- Serve as business advisor and subject matter expert for Xactly and ICM design—reviewing configuration, defining rules, and supporting UAT.
- Partner with Legal, Finance, and internal controls teams to ensure compliance, accuracy, and operational rigor.
Cross-Functional Partnership & Enablement
- Act as a trusted advisor to Sales and GTM leadership, communicating plan design, performance, and trade-offs.
- Enable Sales Leaders and frontline teams through training, documentation, and transparent communication.
- Build strong relationships across People Operations, Finance, Sales Operations, and Systems teams.
Process Improvement & Innovation
- Identify opportunities to automate, streamline, and enhance end-to-end compensation workflows.
- Leverage AI and modern tools to reduce manual effort and improve accuracy, insights, and scalability.
- Elevate compensation policies, processes, and system capabilities to support high-growth GTM motions.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
- 7+ years of experience in Sales Compensation, ideally within SaaS or technology GTM organizations.
- 3+ years building compensation models, dashboards, or multi-source analytics.
- Strong analytical and problem-solving skills with the ability to influence senior stakeholders.
- Experience with Xactly or other ICM systems; Salesforce, Google Suite, and Excel proficiency required; SQL familiarity is a plus.
- Experience applying AI/ML for analysis, forecasting, or process optimization.
- Comfortable navigating ambiguity and driving clarity in fast-paced environments.
- Excellent communication, prioritization, and project management abilities.
- Bachelor’s degree in Business, Finance, Accounting, Math, Economics, or related field (or equivalent experience).
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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