Senior Manager, Consumer Credit Product Ops & Risk Management

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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About the team
Samsung Fintech is a newly created team that is dedicated to creating seamless, secure, and user-friendly financial solutions that simplify everyday financial tasks and redefine the payment experience across all channels.
By combining Samsung’s cutting-edge technology with a deep understanding of consumer needs, we aim to create seamless and secure financial solutions that simplify everyday financial tasks while making the payment experience as effortless as possible on all channels.

Role and Responsibilities

This position is responsible for overseeing the operation and risk management of Samsung’s Consumer Credit Products, including credit cards, Cash Reward programs, Buy Now Pay Later (BNPL) solutions, and High Yield Savings Accounts. These products are developed in partnership with credit card issuers and card networks to enhance Samsung’s financial ecosystem.

As a senior manager, you manage the end-to-end operations of these consumer credit products, ensuring their sustainability and growth.

The successful candidate will play a pivotal role in ensuring the sustainable growth of Samsung’s Consumer Credit Products while fostering long-term customer relationships and trust.

• Operational Collaboration: Work closely with consumer credit product Account Team to align on KPIs, performance metrics, and operational goals.
• Performance Monitoring: Track and analyze key metrics to optimize Samsung Fintech product performance and identify areas for improvement.
• Consumer Credit Product Operation: Manage the end-to-end operation of consumer credit products, ensuring smooth execution and alignment with business objectives.
• Business Analysis: Conduct comprehensive Samsung Fintech Product business analysis across channels to derive actionable insights and inform strategic decisions.
• Customer Acquisition: Drive initiatives to increase customer acquisition and retention for Samsung’s consumer credit products.
• Fintech Product Risk Management: Develop and implement strategies to mitigate Samsung Consumer Finance Product risk while ensuring compliance with regulatory requirements.
• Stakeholder Engagement: Collaborate with cross-functional teams, including marketing, product development, and legal, to ensure seamless execution of business strategies.
• Risk Control and Reporting: Prepare regular reports on portfolio performance across all consumer credit products, and operational risks for senior leadership.
• Process Improvement: Identify and implement process enhancements to improve efficiency and reduce operational risks.
• Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and loyalty for consumer credit products, leveraging feedback and performance data.

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent experience preferred.
• 8+ years of experience in financial operations, risk management, or consumer credit management, preferably in a fintech or banking environment.
• Proven experience in leading and managing high-performing teams.
• Strong understanding of credit risk management frameworks and regulatory compliance requirements.
• Proven track record of driving customer acquisition, loyalty program, and improving operational efficiency.
• Excellent business analytical skills with the ability to interpret complex data and make data-driven decisions.

Preferred Qualifications:

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
• Experience working with strategic partners or financial products is a plus.
• Proficiency in financial modeling, risk assessment tools, and data analysis software.
• Passion for innovation and a customer-centric mindset.

Join Samsung Fintech and become part of a team that is not only shaping the future of finance but also empowering millions of users with effortless and secure payment solutions. This is an exciting opportunity to contribute to a mission-driven organization that values creativity, collaboration, and a customer-centric approach. If you are passionate about data analytics, innovation, and making a meaningful impact in the financial industry, we invite you to apply and be part of our journey to transform the future of finance.

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The salary range for this role is expected to be between $177,000 and $185,500.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.