Senior Manager, Client Services, Data Centre Group, Asia Pacific

Job Title

Job Description Summary

Job Description

• The Senior Manager will write the first draft of all responses to RFP (request for proposals), RFI (request for information), EOI’s (expression of interest), etc., and will be responsible for the day-to-day management of the entire response process and must be able to work alongside senior management executives to complete the project.
• Assist to develop strategic solutions for the client in line with requirements of RFP / Tender
• Gather and coordinate responses from the teams and facilitate and manage flow of information between parties, ensuring strong internal and external relationships are maintained.
• Manage communication between internal stakeholders and clients (e.g., Q&A, corrigendum, inclusion of legal qualifications etc.)
• Ensure responses adhere to guidelines and standards; edit and quality control in a timely manner to ensure consistent branding and positioning; to make sure bids are submitted on time
• Drive Proposal Solutioning and Development by crafting compelling narratives across diverse service lines supporting the three verticals within DCG.
• Building and maintaining strong, long-term relationships with existing clients
• Attending kick-off meetings with clients and ensuring key milestones are met by delivery teams during the progress meetings
• Serving as the main point of contact for clients, addressing their needs, and resolving any issues or concerns
• Providing regular updates and reports to management on account status and performance
• Work with Business Development Services to manage tailor-made marketing collateral to target different DC providers
• Well versed with DCG’s three verticals’ (business units) capabilities to cross-sell and upsell relevant services to existing key client accounts
• Assist in planning, driving, and implementing business strategy, processes, and continuous improvement
• Managing entire sales process and deal structure, from engaging clients to conducting consultative sales to understand requirements, and subsequently coming up with timeline for RFPs
• Review Non-Disclosure Agreements and Contractual Agreements with Legal team
• Attend site show round and briefings to gain better understanding of client requirements, and potential competition
• Representing DCG attending conferences and client networking sessions
• Performs other related duties as required or requested.