We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionWorking location to be open to anywhere in North Asia
Summary:
The Senior Manager, Strategic Accounts is a leadership role focused on building and developing high-performing teams of Account Managers. These teams are responsible for delivering exceptional service, driving strategic alignment with key customers, and executing plans that generate new, diversified, and retained revenue.
This role combines hands-on account leadership with team development, ensuring that every Account Manager is equipped to lead winning strategies, foster deep customer relationships, and deliver measurable results. The Senior Manager will also directly manage one strategic global account to stay closely connected to the customer experience and commercial execution.
Key Responsibilities:
Foster Accountability: Set clear expectations, conduct regular performance reviews, and hold teams accountable for customer outcomes, revenue targets, and service excellence.
Develop Customer Experts: Build and lead a team of Global Account Managers who are deeply knowledgeable about their customers, capable of strategic planning, and accountable for delivering results.
Drive Strategic Customer Alignment: Ensure teams are aligned with customer goals and business priorities, proactively identifying opportunities to deepen relationships and expand services.
Deliver Commercial Impact: Lead efforts to generate new revenue, diversify existing revenue streams, and retain business through thoughtful engagement and execution.
Lead by Example: Personally manage one strategic global account to maintain a direct connection to customer needs, demonstrate best practices, and model leadership behaviors.
Collaborate Across Functions: Partner with Sales, Product, Operations, and Executive Leadership to ensure account strategies are aligned with broader company goals and capabilities.
Champion the Expeditors Experience: Ensure consistent delivery of our value proposition, reinforcing our commitment to service, integrity, and operational excellence.
Support Global Growth: Work closely with Account Management Regional Leader and Regional Vice Presidents to support regional and global initiatives that drive strategic growth.
Scope:
While the Senior Manager leads strategic account development and team performance, decisions related to compensation, hiring, and personnel movement across accounts remain under the purview of the Account Management Regional Leader. This structure ensures clarity while empowering the Senior Manager to focus on customer excellence and team leadership.
QualificationsProven success in global account management, including direct ownership of complex, high-value customer relationships.
Demonstrated leadership experience with a track record of developing and inspiring teams.
Strong commercial acumen and ability to drive revenue growth in a global, matrixed environment.
Excellent communication, strategic thinking, and stakeholder management skills.
10+ years of supply chain or related industry experience, with 5+ years in account management.
Willingness to travel globally as needed.
Additional InformationExpeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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