Senior IT Systems Engineer

The Senior IT Systems Engineer is responsible for the installation, configuration, and support of the organization's IT infrastructure and cloud services. This individual will share responsibilities to maintain, monitor and react to error conditions for all IT assets and services with a focus on security, availability, and scalability. The ideal candidate will possess detailed organizational skills, a willingness to learn new technologies and be able to effectively work as part of a multifunctional group in a collaborative environment.  

Essential duties/responsibilities:  

• Analyze IT infrastructure to improve performance, capacity, scalability, including evaluation of new technologies for new company initiatives and budget planning. 

• Collaborate to develop and design computer systems and network infrastructure. 

• Oversee the development, installation, configuration, monitoring, and administration of computer systems/networks. 

• Manage project timelines and documentation. 

• Troubleshoot technical issues and develop effective solutions, including potential 24 X 7 on-call for network and systems support. 

• Coach/train the infrastructure and service desk team on new systems, protocols, and best practices. 

• Help drive company towards advancements in IT technology, protocols, and best practices. 

• Participate in the building and configuration of server environments and application services, leveraging automation tools for deployments and system consistency. 

• Provide an escalation point for IT Support Services that includes supporting: Office 365, Active Directory, end user networking, and other client applications and processes. 

• Create and update documentation for processes and procedures, including troubleshooting of common issues, network diagrams, server build standards, data reports/analytics, operations manuals, etc. 

Required Job Skills and Abilities:  

• Familiarity with operating systems, such as Windows, Linux and MacOS 

• Experience in administering cloud infrastructure and SaaS applications, ie.. Azure or AWS. 

• Storage administration experience. 

• VMware management, optimization, and troubleshooting experience. 

• In depth knowledge of Microsoft Windows Server and other MS products, including Active Directory, Exchange, Office 365, IIS, and SharePoint. 

• Experience with tools for MDM, SSO, Email Security, Privilege Management or similar. 

• Experience with database management software, such as MySQL and Microsoft SQL Server. 

• Understanding of system monitoring processes and best practices.  

• Ability to handle multiple projects concurrently in a fast-paced open environment.  

• Proven ability to learn new technologies quickly to a high level of proficiency.  

• Understanding of information security principles and best practices including network level and endpoint protection mechanisms. 

• Previous experience with providing 24 X 7 mission critical support. 

• Ability to work as part of a team and establish working relationships with peers, co-workers, managers, and external contacts, and work effectively and professionally in a team environment. 

• Excellent written and verbal communications skills. 

• Strong customer service skills with high focus on customer satisfaction. 

Required Education and Experience:   

• Minimum of 7 years' experience as an IT systems engineer is preferred. 

• Bachelor’s degree and or Certifications in related fields preferred. 

Travel: Minimum travel required between our sites and or for training purposes (<10%).