Senior IT Services Specialist (Onsite)

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

As a Senior IT Service Specialist where the primary focus is on the Onsite Support for the Manila Office you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role offers you the chance to join a highly skilled global onsite support team that focuses on providing high-quality service across the globe. You will also collaborate closely with local teams while also engaging with other Onsite Service Desk team members from various locations worldwide.

• Provide advanced, timely, and efficient on-site support for hardware, software, and network issues.
• Troubleshooting and resolving issues with desktops, laptops, mobile devices, printers, and other peripherals.
• Maintain detailed and accurate documentation of incidents and requests and update knowledge base articles.
• Assist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training.
• Provide guidance on IT policies, tools, and best practices to ensure a secure and efficient IT environment.
• Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.
• Maintain an accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.
• Serve as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s).
• Coordination of office moves, refurbishments and expansions
• Assist with the setup and configuration of office IT infrastructure.
• Provide immediate on-site support during outages or critical incidents.
• Collaborate with the global IT team to resolve major issues impacting offices within responsibility area(s).

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• 3+ years of experience from a similar position
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications
• Experience with IT (remote and local) support across cultures and time zones
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
• Ability to provide onsite support for internal users’ hardware.
• Ability to efficiently manage and prioritize tasks in an evolving environment
• Solid problem-solving skills and the ability to handle incidents and service requests effectively
• Effective communication skills and an ability to work well with others
• Commitment to continuous learning and staying updated with the latest in technology
• Proactive, with a high “Sense of Urgency” and focus on prioritizing tasks.
• ITIL Foundation or higher level of ITIL certification.
• Comprehensive process knowledge and documentation skills
• Knowledge and experience of using ITSM tools, Jira and Confluence background would be beneficial
• A service-oriented mindset with a focus on delivering high-quality support and solutions
• Collaborative and contributing to a good team spirit
• Ability to work onsite (5x per week) following a flexible shift between APAC and EMEA

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more abopreferably Jira and Confluencee SimCorp operates in 20+ offices worldwide, the benefits package may vary from country toSccinl

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good match, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, cultivating a truly inclusive and empowering environment

** "SimCorp proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification, underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. 

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

#Li-Hybrid