The Senior IT Operations Specialist is responsible for the design, implementation, and
continuous improvement of the organization’s IT infrastructure, operational workflows, and
deployment frameworks. This role bridges the gap between day-to-day technical support and
high-level systems engineering.
About You:
● You demonstrate extreme ownership over tasks and possess proven technical autonomy to take high-level project specs and execute them independently.
● You are a highly self-sufficient technical lead with automation engineering experience and a track record of converting manual, repetitive workflows into automated logic within ticketing tools like Jira.
● You maintain pragmatic composure under tight startup scaling timelines and have high context-switching agility to shift between project logic and helpdesk queues.
● As an individual contributor, you effectively manage complexity by making sense of high volume, complex, and sometimes contradictory information to solve problems.
● You break down complex problems into clear, manageable steps and seek clarity before acting by asking thoughtful questions to understand root causes.
● You use structured thinking to simplify information for decision-making.
● You thrive in a highly autonomous environment
The Opportunity:
● Proactively identify manual operational bottlenecks across the organization and engineer automated workflows to eliminate volume and optimize team efficiency.
● Design, deploy, and maintain automated lifecycle management workflows (onboarding, offboarding, and role-based access changes) across corporate systems.
● Transition manual deployment processes into highly repeatable, standardized templates and automated provisioning models.
● Establish, publish, and maintain Technical SOPs to prevent configuration drift across all remote and corporate facilities. Conduct manual technical audits across all locations for security, POS redundancy compliance, hardware firmware configurations, and systems redundancy.
● Take ownership of complex infrastructure and project-based engineering, effectively shielding the helpdesk team from project distractions so they can maintain daily user support SLAs.
● Provide technical guidance, document processes, and set a high benchmark for operational excellence and output.
● Retain core technical standards and automation logic internally, ensuring the organization maintains full ownership of its systems with minimal reliance on external third-party agencies.
Qualifications:
● Bachelor's degree in Computer Science, Information Technology, Systems Engineering or a related field or relevant technical certifications (such as Network+, ITIL, advanced Jira administration, CompTIA A+, or CCNA) combined with proven field experience.
● 5+ years of experience in IT operations, systems engineering, or a related technical infrastructure role.
● Proven experience scripting or engineering automated workflows using modern IT tools (e.g., identity providers like Okta/Azure AD, MDM solutions, iPaaS platforms like Workato/Tray.io, or scripting languages like PowerShell/Bash).
● Strong track record of managing physical IT infrastructure deployments (networks, hardware, peripherals) under tight deadlines with minimal management oversight.
● Multi-site deployment capability, including experience managing physical IT infrastructure layouts, hardware configurations, and network vendor timelines for retail spaces.
● Deep understanding of complex network engineering models, network fundamentals, and protocols that go beyond baseline helpdesk troubleshooting.
● High degree of autonomy. Ability to take high-level strategic requirements and transform them into fully executed technical realities.
● Strong understanding of ITIL best practices.
● Experience with device management software, strong understanding of Windows and MAC operating systems.
Bonus:
● Direct institutional knowledge of Retail IT operations
● Experience with AV systems including microphones, speakers, projectors, and conferencing tools.
Salary:
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering or related field OR relevant technical certifications (Network+, ITIL, advanced Jira administration, CompTIA A+, CCNA) with proven field experience
- 5+ years of experience in IT operations, systems engineering, or related technical infrastructure role
- Proven experience scripting or engineering automated workflows using identity providers (Okta, Azure AD), MDM solutions, iPaaS platforms (Workato, Tray.io) or scripting languages (PowerShell, Bash)
- Strong track record managing physical IT infrastructure deployments (networks, hardware, peripherals) under tight deadlines with minimal oversight
- Multi-site deployment experience including managing physical IT layouts, hardware configurations, and network vendor timelines for retail spaces
- Deep understanding of complex network engineering models, network fundamentals, and protocols beyond baseline helpdesk troubleshooting
- Strong understanding of ITIL best practices
- Experience with device management software and strong understanding of Windows and macOS operating systems
- High degree of autonomy and ability to translate high-level strategic requirements into executed technical solutions
- Direct institutional knowledge of Retail IT operations
- Experience with AV systems (microphones, speakers, projectors, conferencing tools)
What We Do
Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We involve our customers every step of the way and by listening and iterating, we are creating intimate apparel that you'll love to live in. We currently sell a broad array of products including underwear, bras, tanks, t-shirts and loungewear. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space. Learn more at www.knix.com or follow our journey @knix and @ktbyknix on social.
