Senior Infrastructure Governance, Finance & Compliance Specialist

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Responsible for leading the Infrastructure Services Team's Financial Management activities, including forecasting, budgeting, monthly reporting, accruals, vendor invoicing, and financial tracking. This role manages the end-to-end lifecycle of financial operations such as purchase order (PO) creation and maintenance, contract and change order administration, and work order processing within the Workday application. The position also supports chargeback reporting, invoice validation, and ensures financial compliance with internal controls and vendor agreements.
In addition, the role acts as a liaison between Infrastructure Services and Finance, ensuring accurate financial planning and execution aligned with contractual obligations. The individual will be responsible for leveraging infrastructure tools (e.g., Workday, ServiceNow, Flexera) to support financial and operational governance in their day-to-day work. Coordination of project-based financial activities across internal teams and vendor partners is also a key responsibility, with a focus on quality, compliance, and continuous improvement.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Leads Infrastructure Services financial operations, including:

• Developing and maintaining monthly forecasts and annual budget plans by Infrastructure tower.
• Preparing and submitting monthly accruals for unpaid invoices.
• Generating and presenting monthly financial and operational review reports to leadership, including actuals, forecasts, and variance analysis.
• Managing chargeback reporting for services such as mobility and peripheral expenses.
• Tracking and auditing Partnership and Innovation Fund expenditures.

Oversees procurement and contract lifecycle management:

• Initiates and manages new contract submissions and renewals for Infrastructure hardware and software via the Workday application.
• Coordinates contract workflows, reviews upcoming renewals, and ensures alignment with Infrastructure leads.
• Creates and maintains purchase orders (POs) for active contracts and ensures invoice alignment with PO terms prior to approval.
• Collaborates with Workday Procurement Support, Enterprise Procurement Group (EPG), and suppliers to manage renewals and new requests.

Supports financial governance and compliance:

• Ensures adherence to internal financial controls and reporting standards.
• Provides financial insights and analysis to support vendor performance and contract compliance.
• Assists Infrastructure leads with financial planning, contract tracking, and budget forecasting.
• Acts as product owner for Infrastructure financial tools and systems:
• Oversee the use and optimization of tools such as ServiceNow and Flexera to support financial and operational governance.
• Ensuring tools are aligned with CNA's financial reporting and compliance requirements.

Collaborate with internal stakeholders:

• Engages with Finance, Procurement, and Infrastructure teams to support financial planning and execution.
• Participates in vendor discussions to clarify financial responsibilities and ensure alignment with contractual obligations.

This role may also involve Contract and Vendor Management activities, such as overseeing infrastructure-related contracts and managing vendor relationships, though these responsibilities are not mandatory and will depend on business needs and individual alignment.
May perform additional duties as assigned.
Reporting Relationship Typically, Director or above
Skills, Knowledge & Abilities

• Demonstrated experience in Infrastructure financial management, including forecasting, budgeting, monthly reporting, accruals, invoicing, PO management, and contract/change order administration.
• Proficiency in financial reporting, chargeback tracking, and vendor spend auditing.
• Strong knowledge of Workday applications for procurement, contract workflows, invoice processing, and financial operations.
• Proven ability to manage vendor contracts and ensure effective execution and compliance by vendor personnel. Strong understanding of IT Infrastructure governance and vendor management practices.
• Experience working in outsourced IT delivery models and managing cross-functional vendor relationships.
• Excellent analytical and problem-solving skills, with the ability to interpret complex vendor agreements and develop effective financial strategies.
• Superior interpersonal and communication skills, with the ability to collaborate across teams and present financial insights to leadership.
• Ability to function effectively in a matrixed team environment and manage multiple priorities with attention to detail.
• Strong organizational and planning skills to support both short- and long-term financial goals.
• Preferred experience in the insurance industry and familiarity with its products, services, and regulatory environment.
• Commitment to continuous professional development through training, industry engagement, and knowledge sharing.

Education & Experience

• Bachelor's degree in finance, Accounting, or equivalent work experience.
• Minimum of seven years of experience in finance, emphasis in technology preferred including utilizing an outsourced model and with significant experience working with vendor arrangements.
• Strong experience in managing and governing contracts of IT service providers, both on-shore and off-shore, and in negotiating successfully with infrastructure vendors.
• Proven experience in working collaboratively with internal teams and external vendors in a fast-paced environment.
• Demonstrated experience in technology financials, including budgeting, forecasting, cost center management, invoice reconciliation, and financial governance of infrastructure services.
• Ability to translate financial insights into operational decisions, and partner with Finance teams to ensure alignment with strategic and budgetary goals. Experience with Workday application for work order and change order management is highly desirable.
• Related certifications (e.g., ITIL, PMP, Financial Management in IT) are preferred.

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .