Senior Identity Engineer (Identity and Access Management)

Why you’ll love working here:

• high-performance, people-focused culture

• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).

• optional post-retirement health and dental benefits subsidized at 50%

• yoga classes, meditation workshops, nutritional consultations, and wellness seminars

• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

Our Information Security team is looking for an experienced individual who can fill a permanent, full-time Senior Identity Engineer (Identity and Access Management) role within our Identity and Access Management Team.  Our IAM space is growing rapidly, and experience in identity and access management, privileged access management and identity governance is vital to HOOPP’s security and on-going success in delivering robust enterprise identity solutions. You will join a team of architects, engineers, and analysts who are passionate about implementing and enabling security-first identity solutions. We work fast, deliver high quality results, and promote innovation and efficiency.

What you will do:

• Lead and execute on strategic projects, such as implementation of Identity Governance & Administration toolsets

• Design and implement secure Privileged Access Management systems; Evolve existing PAM systems to incorporate new business and technical requirements

• Actively participate in agile scrum practices, such as daily standups, backlog refinement, planning and sprint retrospectives

• Work closely with stakeholders to gather the business and technical requirements needed to design and implement cost-effective solutions.

• Lead and/or contribute to design sessions, and support the community of subject matter experts

• Work on daily operations, incidents, and requests as per the processes in HOOPP’s environment.

• Work on Initiatives (projects) in focusing on technical delivery and operational excellence

• Assess, Design, Build and Support new features / enhancements

• Adhere to change management & incident management and other defined standards

• Lead the resolution of complex production issues spanning multiple systems and technologies

• Develop and maintain service metrics dashboards for all systems and dependent components

• Help support and sustain technology and process continuous improvements

• Regularly write and maintain internal knowledge base articles and participate in issue and team retrospectives

• Remain current on new features and developments in the IAM space  

• Collaborate with vendor(s) and support the scheduling of upgrades 

• Participate on the on-call and weekend rotation for afterhours support and incident management

• Improve system uptime and resiliency based on reported system performance data.

• Identify repetitive tasks and build tools / processes for automation

• Develop standards, patterns, and practices to improve services and platforms

• Demonstrate innovations, and support knowledge-sharing across other IT Agile teams

• Support the maturity of HOOPP’s roadmaps, standards and practices, in collaboration with the Product Owner, architect(s), and Portfolio Lead

• Continuously improve the triage and escalation process for system availability

• Bring a security mindset to ensure HOOPP is protected, and risks mitigated

• Provide guidance and knowledge to team members, and promote efficiency, productivity

• Create a safe, supportive, and participatory environment that produces ongoing mutual respect.

What you bring:

• 4+ years of progressive operations and project experience in: 

  • Identity Governance

  • Identity and Access Management

  • Conditional Access Policies and other Cloud Identity Security Controls

  • Authentication Services

  • Authorization Services

  • User Management Services

  • Directory Services

• Experience implementing and designing solutions around Identity Governance and Privileged Access Management, with systems such as SailPoint and CyberArk

• Proven experience with Entra ID, multi factor authentication, conditional access, Active Directory and modern authentication.

• Experience working with IT operational processes (e.g. incident management, change management, logging and monitoring, security etc.)

• Understanding of Forefront Identity Manager and Microsoft Identity Manager

• Excellent analytical and problem-solving skills to troubleshoot complex issues and drive resolution.

• Proficiency with cloud and on premises solutions

• Knowledge of DevOps engineering is an asset​