Senior Help Desk Administrator

Jacksonville, FL or Houston, TX (Onsite)

Dream Finders Homes is a nationally recognized homebuilder, recently named 2025 Builder of the Year by Zonda Media. As the official homebuilder of the Jacksonville Jaguars, MiLB, and the PGA TOUR, we take pride in building relationships as strong as the homes we deliver.
Operating in 11 states and 22+ markets with 225+ unique communities nationwide, we continue to grow with a focus on innovation, integrity, and excellence.
At Dream Finders Homes, we believe in:
• Integrity – Transparency and trust in everything we do.
• Flexibility – Empowering our team and customers to personalize their experience.
• Buyer First – A commitment to exceptional service and thoughtful design.
We’re also proud to support a wide range of philanthropic efforts in the communities we serve.

The Help Desk Administrator provides end-user assistance and serves as an escalation point for the IT Helpdesk team. This role supports multiple clients and computer systems, assists with employee onboarding, documents technical changes, and collaborates with leadership to improve technology processes.
The ideal candidate demonstrates a “white-glove,” high-touch customer service mindset and thrives in a client-facing, fast-paced, and highly interactive team environment. This position is hands-on, requiring strong communication and technical skills to deliver exceptional service across the organization.
Location: Jacksonville, FL or Houston, TX (Onsite)
Experience: Minimum 2+ years of IT support or Helpdesk experience, with room for growth.

• Provide timely and professional technical support to end users via phone, email, and in person.
• Document resolutions, identify recurring issues, and recommend process improvements.
• Maintain compliance with ITGC policies and support internal/external audits.
• Assist with employee onboarding, hardware/software setup, and system deployments.
• Partner with IT leadership to implement system and service enhancements.
• Collaborate effectively across divisions and maintain strong professional relationships.
• Handle ad-hoc IT projects and assignments as needed.

This position works closely with all members of the IT team and offers exposure to both hardware and software systems. The Help Desk Administrator will gain valuable cross-training and professional development opportunities in a collaborative, team-focused environment.

• 2+ years of IT Helpdesk or technical support experience required.
• IT certification or equivalent work experience preferred.
• Exceptional written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proven ability to perform in a fast-paced, multi-system environment supporting multiple clients.
• Professional, polished, and client-facing demeanor.
• Commitment to delivering a white-glove, customer-first service experience.

This position operates primarily in an office environment with occasional visits to field locations. It’s a client-facing, fast-paced, and highly interactive team setting with frequent activity and a lively atmosphere. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requires the ability to multitask effectively in a fast-paced, hands-on environment, managing multiple systems, priorities, and client needs. The role may occasionally require standing, walking, reaching, bending, or lifting equipment up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Dream Finders Homes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.