Everything we do is for our customers!
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
The Opportunity:
Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge! Ready to make an impact? Welcome to Maropost and you can turn ideas into action!
The Senior Engineering Manager focuses on people management within the engineering domain. They view their team as their primary product and prioritize safeguarding their team's well-being, fostering a positive and productive work environment. While they maintain technical credibility and understand the work engineers undertake, their main responsibilities lie in hiring top-tier talent, ensuring the team's success, and delivering on product commitments. Additionally, they actively seek opportunities to enhance productivity and efficiency. Collaboration across departments is essential to achieve shared objectives and goals.
What you will be responsible for:
- Manage team activities and ensure project delivery.
- Contribute 20 %-30 % in writing code, performing code reviews, maintaining high coding standard, and implementing best practices for quality control.
- Support engineers' professional growth and skill development through coaching and guidance.
- Create detailed project plans for epics.
- Execute agile project management processes.
- Foster empathy and address team concerns.
- Recruit globally distributed talent and conduct high quality interviews.
- Implement process improvements to boost productivity.
- Conduct regular 1:1 meetings and provide feedback.
What you will bring to Maropost:
- Bachelor’s/Master's degree in computer science, Engineering, or a related field.
- 12 plus years of hands-on software engineering experience.
- 10 years of experience with application and/or data design, architecture and development.
- At least 5 years of experience leading two or more teams within an agile environment.
- At least 3 years of experience providing direct people leadership including talent development, performance management, team building and succession planning.
- Demonstrable experience leading a geographically distributed team.
- Empathetic, proactive, and constructive communication skills, verbal and written.
- Excellent operational principles (observability, alerting, tracing, incident management, SLIs & SLOs, capacity planning, etc.).
- Excel at planning and overseeing execution to meet commitments and deliver with predictability.
- Strong understanding of networking protocols (IP, TCP, DNS, proxying, etc.).
- Good understanding of, and experience with, security protocols and standards.
- Proficiency in using Jira, Confluence, Bitbucket or similar tools for project management and collaboration.
- Strong negotiation skills to achieve consensus across departments and collaborate with teams across the organization.
- In-depth technical expertise in at least one core language, framework, or technology preferably Ruby / Golang.
- Proficiency in system design principles and methodologies, including the ability to architect scalable, robust, and efficient solutions to complex technical challenges.
- Experience leading Data Engineers
- Exposure to Public Cloud (AWS, GCP, Azure)
- Experience leading multiple teams (2-3 teams consisting of 5+ associates)
- Experience working in a commerce & marketing automation industry
Hands-on Experience (Advantageous):
- Tech Stacks: .NET
- Databases: MySQL, PostgreSQL
- Cache Technologies: Redis, Memcached
- Desirable Knowledge: Ruby, Golang, TypeScript
- Frontend Frameworks: Vue.js, React.js
- System Design: Kubernetes, Reverse Proxies, Load Balancers
- Observability: Prometheus, Grafana, Loki
- Cloud Platforms: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure.
- You exemplify Maropost’s Values:
o Customer Obsessed
o Extreme Urgency
o Excellence
o Resourceful
Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.
If that isn't for you that’s ok, for those of you that it is please get in touch with us!
Top Skills
What We Do
Maropost is the leading Commerce platform that provides software and support to help businesses execute their customer journey better. Our platform includes Commerce (Online and Retail), Marketing, Service, and Payments management products that start and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and retain customers.
Maropost is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Toronto, Canada with offices in Mohali, India; Brisbane, Australia; Chicago, USA; Stockholm, Sweden; and the Sunshine Coast, Australia.
