Responsible in customer complaint management to ensure full compliance.
- Perform customer complaint investigations
- Coordinate collaboration between departments to support customer complaint investigations
- Perform customer complaint trending for analysis purpose
- New Hire Orientation trainer for Quality/Complaint topic
- Provide complaint data for cockpit/site KPI reporting in a timely manner
- Support Quality Improvement projects for the manufacturing and product quality to reduce customer complaint rate
- Provide support in any other Quality Compliance activities
- Responsible to adhere to the Alcon Code of Business Conducts and Alcon Health and Safety Environment Standards
- Responsible to observe and ensure full compliance with information security policy
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What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
