Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Key Responsibilities:
Application Support & Maintenance:
• Provide L2/L3 application support for Java-based GBT mid and back office systems
• Monitor system health, performance metrics, and proactively identify potential issues
• Identify and fix production incidents, bugs, and performance bottlenecks
• Perform root cause analysis and implement permanent fixes for recurring issues
• Maintain system documentation, runbooks, and knowledge base articles
System Operations & Monitoring:
• Monitor applications deployed on AWS ROSA (Red Hat OpenShift Service on AWS) and EC2 instances
• Manage and optimize PostgreSQL database performance, queries, and maintenance tasks
• Support microservices architecture and inter-service communication troubleshooting
• Coordinate with development teams for application deployments and releases
• Participate in on-call rotation and provide 24/7 support coverage
Development & Enhancement:
• Implement bug fixes and minor enhancements using Java and Spring Boot
• Develop monitoring scripts, automation tools, and support utilities
• Collaborate with development teams on system improvements and optimization
• Support testing activities and validate fixes in various environments
• Assist in managing prioritisation and performance tuning initiatives
Required Skills & Experience:
• Minimum 2-3 years of experience in Java application support or development
• Strong proficiency in Java 8+ and understanding of JVM internals
• Solid experience with Spring Boot framework and Spring ecosystem
• Hands-on experience with PostgreSQL administration, query optimization, and troubleshooting
• Working knowledge of AWS cloud services, particularly EC2 and ROSA (Red Hat OpenShift Service on AWS)
• Understanding of microservices architecture and distributed systems troubleshooting
• Proven experience in application support, production incident management, and system monitoring
• Strong analytical and problem-solving skills with attention to detail
• Experience with log analysis and debugging techniques
• Knowledge of Linux/Unix systems administration
Preferred Qualifications:
• Experience in travel industry or TMC operations support
• Familiarity with additional AWS services (CloudWatch, RDS, Lambda, S3)
• Experience with monitoring tools (Prometheus, Grafana, ELK stack, Splunk)
• Knowledge of containerization technologies (Docker, Kubernetes/OpenShift)
• Understanding of CI/CD pipelines and deployment processes
• Experience with message queuing systems (RabbitMQ, Apache Kafka)
• ITIL framework knowledge and incident management processes
• Scripting skills (Shell, Python, or similar)
Technical Environment: • Java 8+, Spring Boot, Spring Framework • PostgreSQL, Redis, RESTful APIs • AWS ROSA, EC2, Docker, OpenShift • Monitoring: CloudWatch, Prometheus, Grafana • Version Control: Git, GitLab/GitHub • Build Tools: Maven, Gradle
Key Competencies:
• Strong communication skills for incident coordination and collaborator updates
• Ability to work under pressure and manage multiple priorities
• Customer service mindset with focus on business impact
• Collaborative approach to working with cross-functional teams
• Continuous learning attitude and adaptability to new technologies
• Strong documentation and collaboration practices
Shift & Availability:
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
• Must be willing to work from Bangalore office location minimum 3 days in a week. • Occasional weekend maintenance windows
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 2-3 years of experience in Java application support or development
- Strong proficiency in Java 8+ and understanding of JVM internals
- Experience with Spring Boot and Spring ecosystem
- Hands-on PostgreSQL administration, query optimization, and troubleshooting
- Working knowledge of AWS cloud services, particularly EC2 and ROSA (Red Hat OpenShift Service on AWS)
- Understanding of microservices architecture and distributed systems troubleshooting
- Proven experience in application support, production incident management, and system monitoring
- Experience with log analysis and debugging techniques
- Knowledge of Linux/Unix systems administration
- Willingness and ability to work 2nd shift (3:00 PM IST to 12:00 AM IST) and occasional weekends
- Willingness to work from Bangalore office minimum 3 days per week
- Experience in travel industry or TMC operations support
- Familiarity with additional AWS services (CloudWatch, RDS, Lambda, S3)
- Experience with monitoring tools (Prometheus, Grafana, ELK stack, Splunk)
- Knowledge of containerization technologies (Docker, Kubernetes/OpenShift)
- Understanding of CI/CD pipelines and deployment processes
- Experience with message queuing systems (RabbitMQ, Apache Kafka)
- ITIL framework knowledge and incident management processes
- Scripting skills (Shell, Python, or similar)
- Experience with Redis, Maven/Gradle, and Git/GitLab/GitHub
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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