Senior Director, Leadership & Manager Development

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
ServiceNow is seeking a visionary and transformational Senior Director of Manager & Leader Development to boldly reimagine and scale our global leadership learning strategy across all functions, including Sales leadership.
This is a high-impact role for a forward-thinking leader with the depth of experience to drive transformative change. We're seeking a game-changer who thrives on reimagining how things are done and is ready to design a bold new blueprint for success to shape the future of leadership development and equip managers and leaders to excel in an AI-native, rapidly evolving business landscape.
You will own the enterprise-wide manager and leader development program, including sales leadership, anchored in an innovative and unified leadership model. You will lead programs that are AI-native, innovative, and personalized, delivering measurable impact while reinforcing ServiceNow's values and leadership principles. This is a role for a leader who leads with urgency, empathy, and practical experience, inspiring teams and stakeholders to adopt bold approaches to leadership development.
You will bring fresh insights, best practices, and transformative ideas that empower our managers and leaders to reach their fullest potential, advance their careers, and drive ServiceNow's success.
Key Responsibilities

• Implement & Lead the Enterprise Leadership Programming that cascades from senior leadership to first line managers, ensuring alignment across consistent models and methodologies to deliver measurable high-impact results.
• Develop Role-Based, AI-Native Learning Experiences. Create differentiated, persona-specific learning experiences, from aspiring managers to executives, that integrate AI-driven coaching, nudges, and personalized pathways to accelerate leadership growth.
• Lead with Boldness and Urgency in an AI Era. Reimagine leadership development for the AI age, leveraging emerging technologies to future-proof our leaders and instill confidence in leading through complexity and disruption.
• Shape Strategic External Partnerships. Define and execute a strategy to select, manage, and integrate external vendors, executive coaches, and learning partners, ensuring alignment with ServiceNow's leadership model and organizational goals.
• Engage and Influence Functional Stakeholders. Partner with Learning Business Partners, HRBPs, executive sponsors, Sales leaders, and business leaders to drive adoption, relevance, and measurable outcomes.
• Lead a High-Performing, Agile Team. Inspire and grow a team of innovative, adaptable leaders who can execute complex, enterprise-wide programs with excellence and creativity.
• Measure Impact and Drive Continuous Improvement. Establish metrics that demonstrate tangible business impact, continuously refining programs to maintain relevance and effectiveness in a rapidly evolving landscape.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in leadership development, organizational development, sales leadership, or enterprise learning.
• Proven success building enterprise-scale manager and leadership programs across diverse functions and geographies.
• Hands-on leadership experience, including managing people leaders and operating at a senior level.
• Experience evaluating, implementing, and managing external learning partners, vendors, and executive coaches as part of an integrated strategy.
• Applied AI fluency, bringing foundational AI knowledge and hands-on experience to reimagine and scale leadership development.

JV19
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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