Senior Director, Audit and Advisory Services

About the Audit Group: Join John Hancock's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.
About our Audit team: Join John Hancock's dynamic Audit Team and play a key role in strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk Management, and Marketing. Additionally, you'll have the opportunity to conduct audits of our General Account Investments and Wealth and Asset Management businesses. At Manulife John Hancock, we are committed to fostering an inclusive environment —empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the future at Manulife.

Senior Director’s key responsibilities include planning, organizing, and assigning audit staff to projects and overseeing engagements. They  also monitors and follows up on outstanding audit issues and ensures the ongoing professional development of staff. Establishing and maintaining effective relationships with audit and business management is crucial. 

Position Responsibilities: 

• Lead and inspire a team of professionals in performing US and Europe Retail Wealth audit projects, reporting progress to AVP and VP.

• Forge strong relationships with business units, particularly in US and Europe Retail Wealth and US Retirement sectors.

• Oversee audit teams to ensure high-quality work that meets departmental and IIA standards.

• Lead multiple projects efficiently, addressing any timing or budget issues with leadership.

• Assess business unit risks, develop audit scopes, and evaluate control effectiveness.

• Craft clear, engaging audit reports with concise executive summaries and risk management ratings.

• Present findings to management, resolve issues, and agree on actionable solutions.

• Track and ensure resolution of open audit issues.

• Mentor and provide feedback to staff, enhancing their development and performance.

• Leverage technology and data analytics to boost audit efficiency and effectiveness.

• Coordinate annual SOX and MAR testing with management, external auditors, and other teams.

• Contribute to annual audit planning and risk assessment for assigned areas.

• Schedule audit projects, optimize resource use, and promote staff development.

• Offer risk management consulting to business units through recommendations and engagements.

• Recruit and nurture top talent, maintaining high team engagement.

• Collaborate with peers to drive continuous improvement in the Audit function.

• Support external auditors and manage special investigations or consulting projects as needed. 

Required Qualifications: 

• Over 10 years of experience in internal/external audit, risk management, or investment-related fields.

• Bachelor's degree required; advanced certifications (CPA, CIA, CISA, CA) are a plus.

• Knowledge of Internal Audit standards, control frameworks, risk management, and regulatory requirements, particularly in the investment and US retirement sectors.

• Strong analytical skills with the ability to understand business processes, assess risks, and provide practical, valuable recommendations.

• Excellent communication skills, both verbal and written, with the ability to engage and influence team members.

• Dedicated to achieving goals while prioritizing quality and ongoing improvements.

• Ability to work independently while leading and developing a team, managing multiple priorities, and meeting deadlines.

• Innovative approach with a focus on enhancing audit quality and process efficiency.

• Experience in agile environments (e.g., agile auditing, agile projects) is beneficial.

• Solid understanding of technology's impact on business risks.

• Proficiency in using data analytics to enhance audit coverage and efficiency. 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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