Senior Desktop Engineer / Onsite Technical Support (Onsite)

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Manila Office, so we expect you to be equally warm and welcoming.
Your key tasks

• Solve the problems encountered by the users
• 1st and 2nd level support
• Recording, dispatching, carrying out progressive incident analysis, and resolving incidents
• Supporting internal users via tickets, phone, remotely, and on-site assistance
• Document systems, procedures, and processes
• Handle IT service requests and manage request fulfillment process 
• Be responsible for the management of end-user assets and devices

Qualifications

• Successfully completed IT education or comparable qualification
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer or IT Help Desk Technician. 
• Ability to diagnose and troubleshoot technical issues
• Service oriented team player
• Experience with various Microsoft Windows client, Mac OS, and server operating systems
• Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
• Knowledge about video conferencing, and ad hoc support for VC meetings
• Working experience in a global context is a plus
• Understanding of ITIL Incident Management best practices

It would be a real bonus if you have 

• Service oriented mentality
• High sense of initiative
• Passion to learn 
• Structured and goal-oriented working method
• Distinctive organizational skills and process-oriented thinking

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.