N-iX is looking for a passionate, skilled and motivated Senior Data Support Engineer to join the team.
Our customer is the leading school transportation solutions provider in North America. Every day, the company complete 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.
N-iX is building cooperation with the client through several projects of different sizes and durations. Currently, the account contains around 10 projects in different stages and keeps actively growing.
Responsibilities:
Support services include:
- Insights BI queue monitoring in ServiceNow and ticket resolution
- Provide support in production environments in all data and analytics environments
- Plan, test, and implement server upgrades, maintenance fixes, and vendor-supplied patches
- Create, handle, and monitor all data and analytics pipelines; resolve all pipeline failure
- Build, update, and run scripts in all Data Transformation tooling; troubleshoot, diagnose, and fix errors related to data ingestion
- Oversee development and modification efforts in all Client’s warehouse environments
- Install, configure, and provide support after implementation
Resource Qualifications: Resources assigned to the Managed Services Team will be proficient in the support of cloud data and analytics technologies within the AWS, Azure, Snowflake, and Databricks technology suites.
Requirements:
- Upper-intermediate or Advanced English written and verbal communication skills
- Experience with CI/CD pipelines monitoring (T1) and fixing (T2)
- Experience in the support of cloud data and analytics technologies within the AWS, Snowflake, and Databricks technology suites
- Good knowledge of Data Warehouse concepts
- Strong SQL skills
- Good Python skills
- Perfect troubleshooting skills
- Readiness to communicate with end users in an effective and efficient manner
- Nice to have: Experience with Spark
- Experience using the ServiceDesk would be a plus
- Experience working with Azure services would be a plus
- Experience building and maintaining DBT pipelines is a plus
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Top Skills
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
