Senior Customer Engagement Manager - Vaccines, PPH franchise

• Location: Sydney, Australia
• Reporting in to the PPH Head based in South Korea

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and play a vital role in the performance of our entire business while making an impact on millions around the world. As the Senior Customer Engagement Manager within our Vaccines Team, reporting in to the PPH Head in South Korea, you will be responsible for managing and enhancing the performance of the PPH disease portfolio. This involves developing local strategies and execution plans that differentiate our portfolio with competitive advantages, based on a clear understanding of corporate objectives and the broader Australian healthcare environment.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Support Head of PPH Franchise: Execute global and MCO marketing and brand direction through glocal strategies and tactics.

• Deliver Key Priorities/Financials: Drive customer experiences by setting priorities and budgets, ensuring strategic fund allocation, and tracking spending.

• Develop Activation and Brand Plans: Lead MCO activation and GTM strategies, build local engagement plans, and map customer personas and journeys.

• Implement Brand Strategies: Run campaigns, lead content development, improve sales team capabilities, and adapt global content for personalized interactions.

• Orchestrate Marketing Execution: Ensure effective engagement and communication, test hypotheses for local insights, leverage data, foster communication, and track KPIs.

• Manage PPH Societies: Oversee societies related to PPH, aligning with brand goals and engagement strategies.

• Lead Firewall Brand Communication: Implement communication across stakeholders to execute global marketing and brand direction, deliver priorities, and develop plans.

• Ensure Dynamic Marketing Execution: Implement strategies aligned with global/country plans and GTM strategies, ensuring effective engagement and communication.

• Foster Effective Communication: Lead regular touchpoints across divisions and departments to enhance collaboration and track performance.

About you

• Tertiary qualifications in a relevant field e.g. Business, Commerce, Marketing, Science, Nursing, Pharmacy, Medicine.

• Medicines Australia Code of Conduct.

• Previous Product/ Brand experience (preferably in the pharmaceutical industry)

• Digital marketing / Omnichannel engagement experience

• Worked in teams where there is a high degree of accountability and collaboration across functions and roles.

• Understanding of Sales and Marketing operating model, Go-to-Market transformation

• Strong experience in developing and executing customer strategy.

• Ability to make data-driven decisions based on HCPs/Pharmacists/Patients (consumers) needs

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.

• Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

#LI-ANZ

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!