Join us as a Senior Content Designer
- We are looking for an experienced and proactive Senior Content Designer to join our growing Product Design team to help us build and deliver the next generation of embedded financial services.
- You’ll collaborate with product owners, internal business stakeholders, operational teams, technology specialists and designers to define content requirements and strategy that best achieve business goals
- This is a great opportunity to develop your knowledge and skills while making a real difference for our customers
What you'll do
As a Senior Content Designer , you’ll design, write, and iterate on high-quality content, including user flows, microcopy, error messages and customer lifecycle communications.
Additionally, you’ll be:
- Reporting to the Senior Design Manager and you will be defining and driving the content design for multiple embedded finance products (savings, lending, point-of-sale) and internal tools
- Acting as the subject matter expert for content design, championing the value of content-first design across the organisation
- Collaborating closely with our Product Designers and internal stakeholders (including Product, Research, Engineering, Client Success and Compliance) to design solutions to customer problems, creating the best possible customer experience
- Building and encouraging a culture of iterative experimentation, with content and customer understanding being the focus
- Helping onboard new clients, engaging with key stakeholders to make sure their products are appropriately customised in line with our standards and regulatory requirements
- Managing the content guidelines and design system components, ensuring consistency and scalability
You’ll need strong experience working as a content designer in financial services, with the ability to manage multiple, competing priorities in a fast-paced environment.
You’ll also need:
- Experience working with tools like Figma, Jira and Confluence
- A proven ability to design and optimise best-in-class content for products
- Empathy for users, with experience creating inclusive content for different accessibility needs
- Strong organisation skills and astute attention to detail
- Experience of Agile delivery methods and teams
Hours
35Job Posting Closing Date:
09/12/2025Ways of Working:Remote FirstTop Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
