We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...
Job Details
Senior Client Success Executive – CX
London (Hybrid)
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.
Why this job is important
The Customer Experience team at Kantar are unique in the market. We combine deep research expertise and analytics with customer experience strategy, to help our clients through complex customer experience transformations.
We are looking for a Senior Client Executive to join our CX team. You’ll work closely with clients to understand their business objectives and the most appropriate research design to meet these objectives. You’ll have a strong focus on quality and being across the detail to effectively deliver programmes to specification, time and budget whilst also building one’s own CX expertise.
What you’ll be doing
- Demonstrate a passion for CX, a willingness to learn and a desire and hunger to improve your skills
- Working on projects from brief and costing through to analysis and debrief, with consistently high quality and reliability, ensuring a happy client
- Supporting seniors on larger, more complex projects – taking a proactive lead on driving the project forward, managing suppliers and other internal teams efficiently while escalating where appropriate and necessary
- Great communication skills are key – you’ll need to be clear, confident, persuasive and empathetic with clients and colleagues
- Contribute to our collaborative culture, with a can-do attitude and a positive approach to your work
The skills & experience needed
- Previous experience in Quantitative Research, ideally within CX
- Full-service experience, Project Management as well as Insight specialisms
- Exceptional communicator (written and verbally)
- Strong organisational skills and ability to handle multiple priorities
- Dynamic and proactive attitude with a curious mind and a thirst for knowledge and learning
- Ideally have some interest in technology, while also being technically proficient in standard Microsoft Office 365 and other standard operating systems
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
#LI-GZ1 #LI-Hybrid
Location
London, South Bank CentralUnited Kingdom
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
What We Do
Kantar is the world’s leading marketing data and analytics company. . We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.
