Kia ora!
At Air New Zealand, we’re reimagining the future of travel commerce. As we evolve our digital platforms to better connect New Zealanders with each other and the world, we’re looking for a Senior Business Analyst to join high-impact transformation programmes focused on elevating the airline’s customer experience.
This is more than just a BA role—it’s an opportunity to shape strategic change across customer-facing channels, streamline legacy systems, and influence how our customers discover, book, and manage their travel. If you thrive in complexity, have a sharp eye for opportunity, and love translating customer needs into enterprise outcomes, we want to hear from you.
About the role
You'll play a pivotal role in transformational initiatives — modernising and integrating the platforms that power our digital and operational customer experiences. This involves delivering across complex, interdependent systems, and working across multiple business and technical domains.
You’ll bring clarity to ambiguity, develop actionable insight from discovery, and ensure every decision keeps the customer at the centre. You’ll partner with product, technology, digital, and operational teams to shape and drive change across our digital channels, APIs, and backend systems.
This role is ideal for a strategic thinker who can navigate both macro-level design and micro-level delivery detail—someone who’s confident engaging diverse stakeholders and who thrives in environments where systems, processes, and customer outcomes intersect.
You’ll be part of a collaborative, cross-functional environment. You’ll help teams navigate change, manage complexity and deliver impactful outcomes. You'll clarify business needs, shape solutions iteratively, and ensure projects align with strategic goals and operational excellence.
This role suits a Senior Business Analyst with excellent core BA capabilities, comfortable guiding teams from ambiguity to clear, structured delivery through iterative discovery and collaboration.
About you
You'll bring experience as a Senior Business Analyst, ideally within complex, large-scale projects.
Key experience we're interested in includes:
At least five years as a Senior Business Analyst
Strong strategic thinking, capable of connecting business objectives with customer value and technical feasibility.
Comfortable making decisions in ambiguity, influencing without authority, and aligning cross-functional teams behind a shared direction.
Proven capability in workshops, discovery, stakeholder management and clear documentation
Strong experience with user stories, process mapping and options analysis
Comfortable with agile environments and practices, comfortable with iterative delivery approaches
Experience working on digital transformation, AI, APIs, vendor integration or software development projects
Previous experience in eCommerce initiatives would be advantageous
Excellent communication skills, able to build productive relationships across business and technical teams
Why Air New Zealand
Help us redefine how technology and customer experience come together. This role offers the opportunity to shape how Air New Zealand delivers smarter, more connected digital products, driving innovation that impacts both our people and the millions of customers we serve.
If this sounds like you, we’d love to hear from you. Please note we’ll be shortlisting and interviewing as applications arrive, so we encourage you to apply as soon as possible.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
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What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here.
Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things.
At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand.
Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
