New York Life is seeking a highly skilled ServiceNow Lead Developer to drive the design, development, and delivery of enterprise ServiceNow solutions. This role combines hands-on technical expertise, leadership, and cloud/automation skills to ensure scalable, secure, and innovative solutions across ITSM, ITOM, SAM, and Vulnerability Response, while integrating modern technologies such as AWS, Terraform, and Generative AI.
What You'll Do:
- Solution Design & Development
- Lead the design, configuration, and customization of ServiceNow applications across ITSM, ITOM, VR, and SAM.
- Develop workflows, business rules, UI policies, client scripts, and system integrations.
- Ensure solutions are scalable, secure, and compliant with enterprise architecture standards.
- Platform & Module Expertise
- Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request).
- Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements.
- Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation.
- Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization.
- Integration, Cloud & Automation
- Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms).
- Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable ServiceNow integrations and deployments.
- Automate processes to improve efficiency and reduce manual interventions.
- Quality Assurance & Support
- Enforce code quality through peer reviews, testing, and adherence to best practices.
- Troubleshoot and resolve complex technical issues, providing Level 3 support as needed.
- Maintain documentation for developed solutions and system configurations.
- Leadership & Collaboration
- Act as a technical lead and mentor for ServiceNow developers.
- Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions.
- Promote and enforce ServiceNow best practices, standards, and governance.
What You'll Bring:
- Experience & Expertise
- 7+ years of ServiceNow development experience with at least 3+ years in a lead/architect role.
- Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules.
- Proven track record of delivering enterprise-scale ServiceNow solutions.
- Technical Skills
- Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations.
- Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers.
- Experience with CMDB design, health, and governance.
- Familiarity with ITIL processes and enterprise architecture frameworks.
- Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation).
- Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC).
- Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM, VR).
- ServiceNow Certified Application Developer (CAD).
- Exposure to ServiceNow Generative AI certifications/capabilities is highly desirable.
- Soft Skills
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Strong leadership and mentoring capabilities with the ability to guide a development team.
- Effective communication and collaboration skills with both technical and non-technical stakeholders.
Pay Transparency
Salary Range: $121,000-$172,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92880
Top Skills
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
