Senior Associate - Product Delivery

Job Description
The Senior Product Delivery Associate in Home Lending will be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives in alignment to product portfolio and roadmap goals.
As a Senior Product Delivery Associate in the Home Lending, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes. You are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities

• Partner with central HL portfolio team to implement process changes to optimize overall ways of working enabling operational efficiency and continuous improvement practices
• Deliver, build, and enhance reporting and dashboards to support intake, planning, delivery tracking, operational efficiency, hygiene and dependency management
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost delivery efficiencies ensuring delivery against business objectives
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions

Required qualifications, capabilities, and skills

• 3 years or more of experience or equivalent expertise in product / program management or performance optimization
• Demonstrated ability to execute operational management and change readiness activities
• Proficient knowledge of the product development life cycle, design, and data analytics
• Strong understanding of portfolio and delivery and a proven track record of implementing continuous improvement processes
• Familiarity with operating within the product development life cycle and agile methodologies
• Willingness to learn; ability to digest and understand large amount of information quickly
• Ability to influence and drive change
• Proficient in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Excellent relationship-building and communication skills
• Familiar with Jira Align, Jira and Confluence
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels
• Ability to work within a highly complex environment, adapt to change, and manage multiple priorities simultaneously

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.