The Role
The People Experience Generalist manages onboarding to offboarding, driving engagement initiatives, maintaining HR data accuracy, and collaborating with cross-functional teams to enhance employee experiences.
Summary Generated by Built In
About Zeta:
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon offers:
- Rich digital-first cardholder experiences
- Native embeddable banking support
- Hyper-Personalization Policy Engine to launch segment-of-one card programs
- Web-based product configurators to launch in days vs. Quarters
- Rapid innovation & extensibility via APIs, event streams, and more
- Modern & intuitive web-based back-office experiences
- Next-gen regulatory risk & compliance capabilities
Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter
About the role
- The People Experience Generalist (Lifecycle Management) plays a pivotal role in creating meaningful employee experiences across the entire lifecycle — from onboarding to engagement and transition and offboarding. This role blends empathy with execution, ensuring that every touchpoint in the employee journey reflects our culture, efficiency, and care.
- You will partner with People Partners, HRSS, IT, REW and other cross-functional teams to deliver smooth processes, data accuracy, and exceptional people experiences that enable employees to feel confident, connected, and supported from Day 1.
Key Responsibilities
- 1. Onboarding & Assimilation
- Manage the end-to-end onboarding lifecycle — from pre-boarding to post-joining assimilation.
- Conduct engaging orientation sessions that introduce new joiners to our mission, culture, and structure.
- Collaborate with IT, Facilities, and HR teams to ensure all Day 1 readiness tasks are completed seamlessly.
- Build and maintain a feedback-driven onboarding framework that improves efficiency, inclusivity, and overall experience.
- 2. Employee Experience & Engagement
- Drive engagement initiatives at the location level.
- Facilitate employee assimilation programs — new joiner connects, check-ins, buddy programs, and milestone feedback.
- Support culture-building activities, celebrations, and recognition moments that reinforce belonging.
- Track engagement metrics and feedback to identify trends and improvement opportunities.
- 3. HR Operations & Data Governance
- Maintain accuracy and integrity of employee data in HRIS and onboarding platforms.
- Support lifecycle transactions — confirmations, internal transfers, offboarding, and other documentation.
- Ensure compliance and audit readiness through timely updates and report validation.
- Generate MIS and dashboard reports to support decision-making and business reviews.
- 4. People Partner Support
- Partner with the HR Business Partner on employee lifecycle initiatives and engagement programs.
- Support employee check-ins, pulse surveys, and interventions at the location level.
- Provide on-ground HR operational support to employees and managers.
- 5. Stakeholder Collaboration
- Work closely with Talent Acquisition, HRSS, Finance, IT, and Real Estate & Workplace (REW) teams to ensure smooth process delivery.
- Maintain open communication and accountability with internal stakeholders to resolve queries efficiently.
Skills & Qualifications
- Core Skills:
- Operational Excellence: Strong coordination, attention to detail, and ability to manage multiple priorities.
- Communication: Excellent interpersonal and presentation skills to engage diverse audiences.
- Analytical: Proficiency in Excel / HRIS tools with a data-driven approach to improving processes.
- Agility: Ability to thrive in fast-moving, dynamic environments.
- Culture Champion: High energy and empathy to deliver people-first experiences.
Education & Qualification
- Education:
- Bachelor's degree in human resources, Business/Industrial Phycology, or related fields.
- Master’s degree preferred.
- Experience:
- 1–3 years of experience in HR operations, onboarding, or generalist roles within a tech or SaaS environment.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
Top Skills
Excel
Hris Tools
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The Company
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
